Administrative Assistant / Credit Specialist

Description

Position Summary:

Process credit accounts to include applications for credit, current and past due account follow up, small claims actions as required, and verification of credit with other vendors, record maintenance, and mailings as required.

Duties & Responsibilities:

• Provide excellent and considerate customer service to sales staff.
• Receive and places calls with credit customers and negotiates a payment plan in accordance with the established policy.
• Process credit account applications in accordance with parameters and policy as set by the VP of Credit.
• Distribute the new account report to all locations on a scheduled basis.
• Process "cardtrol" requests and appropriately deal with internal customer account issues.
• Contact past due accounts or customers with NSF checks to negotiate a method of payment in accordance with policy.
• Perform electronic account master maintenance.
• Respond to all internal questions regarding customer account status.
• Receive and complete credit card payment transactions.
• Respond to customer requests for copies of invoices and statements.
• Attend United Cooperative credit meetings and updates delinquent accounts in accordance with decisions made at the meetings.
• Perform account reconciliation as needed.
• Accountable for reducing delinquency for accounts.
• Process John Deere report daily to include account maintenance, tank and driver updates.
• Perform departmental clerical tasks including originating correspondence, preparing monthly statements, departmental reports, and filing.
• Keep VP of Credit informed regarding activities and progress on assigned projects.
• Provide credit references when necessary.
• Other duties as assigned.

Knowledge, Skills & Abilities:

• Skilled in use of a 10-key calculator.
• Skilled in the use of Microsoft Office (Outlook, Word, Excel).
• Strong clerical and Administrative skills.
• Excellent interpersonal, communication and organizational skills.
• Strong attention to detail, organized, and goal oriented.
• Ability to switch tasks quickly and follow verbal or written instructions.
• Ability to make quick and accurate decisions.
• Ability to work in a fast-paced environment and be able to multi-task.

Qualifications:

• 1 to 3 years of experience in credit/collection field or equivalent combination of education and experience will be considered.
• Agvantage Software experience, preferred.
• Above average 10-key and typing experience, preferred.

Working Conditions & Physical Requirements:

• This position operates in a professional office setting.
• Must have the ability to sit for long periods of time.
• Must have the ability to stoop, bend and reach on occasion.
• Must have the ability to type frequently throughout the day.