What are the responsibilities and job description for the Service Representative I (Call Center) (Onsite) position at Universal 1 Credit Union?
POSITION PURPOSE
Responsible for assisting all members effectively and professionally through a variety of electronic tools. This includes upholding the U1 Values, product and services support, making appropriate referrals, performing transactions, handling balancing and providing excellent member service.
QUALIFICATIONS
Education/Certification:
- High school diploma or equivalent.
Experience Required:
- 1 year of customer service experience is required.
- Phone customer service is preferred.
- Financial institution experience is preferred.
Knowledge/Skills/Abilities:
- Excellent communication and public relations skills.
- Professional appearance, dress, and attitude.
- Ability to operate related computer applications and business equipment.
- Solid math abilities.
