Sales Manager – Groups and Franchises

Department: Corporate Sales

Reports to: Sr. Director, Groups and Franchises Accounts Date: 3/13/2024

SUMMARY OF JOB RESPONSIBILITIES:

This position supports the Corporate Sales Business Unit in Groups/Franchises within a specific assigned customers list. The role is responsible for driving sales growth and quality revenue within the team. As a Sales Manager, you will be accountable for proactive lead generation, qualification, negotiation and closing sales. Other responsibilities will include communicating with customers on a regular basis, learning and retaining specific product/brand/equipment information that will be essential to this position based on the number of individual items and brands distributed by Universal Companies.

KEY RESPONSIBILITIES AND DUTIES:

• Process customer orders via defined channels

• Proactively prospect new accounts

• Hands-on account management

• Maintain/update SalesForce dashboards data and strategies

• Identify and cultivate quality leads and nurture them from new and existing customers

• Properly utilize channels and procedures to ensure accuracy with all transactions

• Actively participate in on-going training/education to learn and retain product and brand information

• Assist customers with selection of product and services as well as new sales and opportunities

• Ease of presenting programs and products to client base

• Maintain existing customer database with accurate and up-to-date information

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to work in a fast-paced remote environment

• Strong problem solving abilities

• Technical knowledge or ability to learn company systems and current sales tools

• Demonstrated time management and organizational skills with attention to detail

• Ability to manage and prioritize activities, multi-task, and follow tasks to completion

• Excellent interpersonal and oral/written communication skills

• Aptitude and excitement to learn

• Excellent computer skills; Microsoft Office, Outlook, Excel, SalesForce

• Outgoing personality is a plus

Education/Experience

• Two or more years of customer service preferably in the beauty and wellness industry

• Understanding of salon and spa industry with a vast knowledge of products and services

• College degree and or licensed in the wellness and beauty industry

• Previous B2B sales management experience

• Position will require some travel for tradeshows, customer meetings, trainings and events

This position description is not intended to be all-inclusive. Incumbent will also perform other reasonably related job responsibilities as assigned by management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This position description does not constitute a written or implied contract of employment.