General Job Summary
The Senior Loan Counselor is responsible for collecting on 30 days delinquent loans. Must be able to counsel borrowers on available to them loss mitigation options. Must maintain contact with borrowers to minimalize defaults and foreclosure.
Summary of Essential Job Functions

• Contact delinquent customers to collect and reestablish a payment pattern
• Negotiate or renegotiate payment schedules to avoid foreclosure
• Approve and calculate short term repayment plans
• Ensure adherence to regulatory requirements for collections process
• Work with internal/external staff and investor contacts to maximize potential for collection
• Work directly with investor contacts to complete requested tasks
• Take part in investor conference calls
• Become familiar with loss mitigation practices and how they apply to default operations
• Assist borrowers with completing financial packages
• Advise borrowers of potential consequence of foreclosure or bankruptcy
• Maintain servicing system with appropriate default holds and codes

Other Job Functions

• Attend all training sessions for department
• All other duties as assigned by management

Requirements
Education, Training and Work Experience

• High school diploma (or equivalent) required
• Previous experience in mortgage loan servicing desired
• Previous experience in collections and/or default servicing desired

Knowledge, Skills and Abilities

• Maintain & foster positive relationships with customers and business partners
• Complete all assigned training in a timely manner
• Provide professional communication in both oral & written expression
• Excellent organizational, time management & analytical skills
• Able to communicate effectively
• High degree of accuracy
• Ability to manage confidential information
• Ability to diffuse and provide business orientated solutions for escalated issues/calls
• Effective problem solving skills
• High degree of dependability

Working Environment
Primary working environment is within an indoor climate-controlled office space. Employee may be subject to florescent lighting, dust, and other normal indoor-allergens. Employee will work in close proximity of coworkers and occasionally independently in quiet environments.
Physical Requirements

• Able to lift up to 20 pounds
• Extended periods of sitting (at computer desk)
• May be exposed to extended periods of interaction with other (listening/talking/taking notes)
• Complete repetitive tasks (including operation of computer mouse/keyboard)

**University Bank is an Equal Opportunity / Affirmative Action Employer**