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Enrollment Counselor

University of Scranton
Scranton, PA Full Time
POSTED ON 2/18/2025
AVAILABLE BEFORE 3/19/2025
Position Details

Position Information

Position Title Enrollment Counselor Non-Discrimination Statement

The University is committed to providing an educational, residential, and working environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have the right to be free from harassment or discrimination based on race, color, creed, religion, ancestry, gender, sex, pregnancy and related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, ethnicity, family responsibilities, marital status, veteran or military status, citizenship status, or any other status protected by applicable law.

Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.

The University will promptly address reports of discrimination under the University

Elizabeth M. Garcia

Title IX Coordinator

The Office of Equity and Diversity

Institute of Molecular Biology & Medicine, Suite 315

(570) 941-6645

University Mission

The University is a Catholic and Jesuit University animated by the spiritual vision and the tradition of excellence characteristic of the Society of Jesus and those who share in its way of proceeding. All candidates must indicate how they would help communicate and support the Catholic and Jesuit identity and mission of the University. The University’s mission statement and a description of the history and concepts of the Ignatian teaching philosophy may be found at

Department Graduate Admissions & Recruitment Job Purpose

The Enrollment Counselor is dedicated to supporting their assigned students by monitoring academic progress and fostering the achievement of educational goals through proactive outreach. The Enrollment Counselor builds and maintains strong relationships with students, guiding them along their unique academic journeys towards graduation and success. They are expected to demonstrate a high standard of work quality, professionalism, and familiarity with university policies.

The Enrollment Counselor collaborates closely with Enrollment Management staff, program directors, academic advisors, and other key student support offices, such as the Center for Teaching Excellence (CTE) and the Weinberg Memorial Library. They assist students in identifying any academic or personal obstacles to success, working to help them maintain steady academic progress. By providing relevant information and connecting students to essential resources, the Enrollment Counselor delivers support that is transformative, encouraging, and actively engaging.

Essential Duties

  • Partner with enrolled students to develop individualized and holistic goals and plans
  • Support enrollment and retention while ensuring a high-quality educational experience
  • Monitor academic progress for supported students and provide proactive intervention
  • Serve as active listener and student advocate if necessary
  • Maintain accurate student records within a CRM
  • Develop and implement retention best practices and innovative student engagement initiatives
  • Manage a specific group of assigned students and provide motivation and support throughout their academic program
  • Conduct and document required sessions to identify motivations and potential challenges of student readiness
  • Ability to identify and address retention risks through communication and problem solving.
  • Build strong relationships and mentor students from the admittance of enrollment through graduation, serving as a guide for enrolled students as they navigate the college experience
  • Closely monitor all assigned metrics and expectations of student retention
  • Responsible for managing and updating computerized student management database, registration information, and follow-up documentation
  • Demonstrate an elevated level of university knowledge of the college’s academic programs, requirements, and services
  • Provide guidance and monitor student performance and progress including financial aid, class schedules, orientation, and class participation
  • Always ensure compliance of all university policies
  • Offer resources to help maximize the success of each student and act as a liaison for students and enable them to connect with various departments
  • Adhere to the appropriate information security policies based on the sensitivity of data and report any security related issues
  • Reduce risk of theft, fraud, or misuse of information assets by maintaining security and patch management for the services provided by the team
  • Maintain and update accurate records and facilitate creation of university reports


Additional Skills Required

  • Ability to work a flexible schedule to include evenings/weekends as necessary
  • Self-motivated with a desire to work in a fast-paced environment
  • Adaptability to connect with enrolled students representing multiple stages of life and diverse backgrounds/experiences
  • Demonstrated ability exceeding expectations, influencing others, and meeting deadlines.
  • A passion and enthusiasm for education
  • Active and effective listening, writing and oral communication skills and strong interpersonal skills when working with students and staff
  • Ability to respect the confidentiality of records and information regarding students, parents, and staff in accordance with accepted professional ethics and state and federal laws
  • High technology proficiency; fluency in Microsoft Outlook, PowerPoint and Excel
  • Must be able to support the University’s commitment to fostering a diverse, equitable, and inclusive culture
  • Must be able to respect, support and contribute to the University’s Catholic and Jesuit mission


Minimum Education Requirements

  • Bachelor’s Degree


Preferred Requirements

Preferred Education Minimum Job Experience Requirements

  • Minimum of one (1) year of higher education experience


Preferred Qualifications Years of Experience 1 University Classification Professional FLSA Classification Exempt Schedule/Work Hours Monday through Friday, 8:30 a.m. to 4:30 p.m. Additional hours as required. Full Time/Part Time Full-Time Annual Schedule 12

Posting Details

Posting Details

Special Instructions to Applicants Posting Number S0907P Open Date 02/17/2025 Close Date 03/03/2025 Open Until Filled No

Supplemental Questions

Required fields are indicated with an asterisk (*).

  • * Have you earned a Bachelor's degree (or graduate degree)?
    • Yes
    • No
  • * Do you have at least one (1) year of higher education experience?
    • Yes
    • No


Applicant Documents

Required Documents

  • Resume
  • Cover Letter


Optional Documents

  • Other Document

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