University System of Maryland is Hiring a Workday Technical Manager Near Adelphi, MD
PURPOSE OF POSITIONThe Workday Technical Manager requires a high level of expertise in Workday security, integrations, and reporting. Serving the MD Connect Workday Consortium, the Workday Technical Manager will lead a team leveraging Workday applications that cross HR, finance, payroll and Adaptive. This role will be responsible for the day-to-day operation and scheduling of the various leads based on current priorities and needs. Additionally, the incumbent will work collaboratively with the Consortium's HR, Finance, IT leaders, and MD state organizations that interface with the Consortium. ResponsibilitiesService Operations and Customer Support:
Provides guidance and leadership to constituent consortium teams to maximize the benefits of Workday in solving problems and enhancing operations.
Interfaces with Workday to maintain knowledge of product enhancement and security updates, and communicates knowledge with appropriate central and campus team members
Offers insights and recommendations to streamline Workday cross-application processes, improve data accuracy, and enhance the user experience
Maintains documentation of cross-application-related system configurations, processes, and changes
Supports training efforts for tenants and cross-application activities
Supports efforts to resolve Tier 3 & 4 issues (i.e., Service Desk tickets)
Liaises with appropriate central and campus compliance and data privacy leads
Troubleshoots technical issues, identifies root causes, and implements solutions to ensure system stability and reliability
Technology Advancement:
Analyzes existing technology processes, conducts gap analyses, and contributes to the design and transformation of workflows. Recommends technologies that align with the institutions' goals.
Advises on best practices for optimizing the use of Workday cross-application features
Develops systems and structures as templates for institutions to use in the execution of internal and cross-cutting projects
Leads Workday cross-application (e.g., reporting, integrations, and security) system upgrades, enhancements, testing validation, and the overall performance of Workday
Collaborates across the Workday support teams and business functions to support system functions, ensuring up-to-date documentation of integration-related system functions, processes, and capabilities.
Stays abreast of Workday releases, new features, and best practices. Implements technology changes as needed to optimize system performance.
Leadership:
Serves as a key liaison with third parties and other internal stakeholders supporting automation
Works with campus stakeholders and the user community to identify and scope process and system improvement
Works with the executive director to facilitate the cross-application governance groups and prioritization of processes
Leads and supervises projects and activities to implement best practices and drive business growth
RequirementsRequired Education Level/Certifications:Bachelor's degree. Related experience may be substituted for the education requirement on a year-for-year basis with one year of full-time experience equivalent to 30 college undergraduate credits. Required Experience:
Two (2) years' hands-on experience with Workday security, integration, and reporting in a post-production environment
Supervisory experience
Required Knowledge/Skills/Abilities:
Thorough knowledge of Workday cross-applications
Experience configuring Workday cross-applications
Excellent verbal and written communication skills; ability to communicate clearly and concisely across technology and business teams
Ability to clearly define business challenges and identify and communicate technical and business changes required to address them
Ability to drive decision-making through a consensus-building approach