Cleaning and Restoration Operations Manager

We're Expanding to San Antonio – Join Us as Our Cleaning and Restoration Operations Manager!

We’re excited to announce our expansion from Houston to San Antonio, and we’re looking for a Cleaning and Restoration Operations Manager to lead our efforts in building and managing this new location. This is a unique opportunity to be at the forefront of our growth and help establish a strong presence in the San Antonio market.

Job Summary

The Cleaning and Restoration Operations Manager plays a key leadership role in the cleaning and restoration industry, overseeing all operational aspects of the business. This position ensures efficient project management, high customer satisfaction, and compliance with industry standards. The ideal candidate is a hands-on leader with proven industry experience in water restoration and carpet cleaning, along with certifications such as IICRC.

In addition to managing daily operations, this role focuses on strategic growth, resource optimization, and team development. Candidates with a passion for the industry, strong management skills, and a commitment to excellence will thrive in this fast-paced environment.

Why Join Us?

• Be part of a groundbreaking expansion, leading the launch of our San Antonio operations.
• Competitive salary, profit-sharing opportunities, and performance bonuses.
• Enjoy a fast-paced environment with endless opportunities for professional growth.
• Work with a company that values quality, teamwork, and customer satisfaction.
• Receive comprehensive training and development to set you up for success.

Key Responsibilities:

• Operational Oversight: Manage daily business operations, ensuring optimal use of resources, effective team performance, and exceptional customer satisfaction.
• Field Work: Perform carpet cleaning and water restoration tasks when required, including responding to emergency situations (e.g., water or fire damage).
• Strategic Planning: Develop and implement strategic plans that align with company goals, driving operational efficiency and revenue growth.
• Quality Assurance: Maintain high service standards while ensuring compliance with industry regulations and company policies.
• Relationship Management: Build and nurture relationships with clients, suppliers, and industry professionals to enhance service offerings and foster business development.
• Financial Management: Oversee budgets, forecasts, and reporting; implement cost-saving strategies to maximize profitability.
• Team Leadership: Provide leadership, training, and mentorship to staff, fostering a collaborative and results-driven work environment.
• Process Improvement: Optimize operational processes to enhance efficiency and ensure consistent service delivery.
• Technology Utilization: Work effectively with various technologies, including creating estimates, to streamline operations.

Qualifications:

• 3-5 years of proven experience in the carpet cleaning and water restoration industry.
• Hands-on field experience in carpet cleaning and water restoration tasks with a proactive, “roll-up-your-sleeves” attitude.

Certifications:

• Current IICRC certifications (e.g., CCT, WRT, AMRT, ASD – optional but preferred).

Skills:

• Strong business management and operational process knowledge.
• Excellent communication, interpersonal, and leadership skills.
• Ability to create Xactimate estimates.
• Problem-solving and multitasking capabilities in a fast-paced environment.
• Proficiency with technology and willingness to learn new systems.

Attributes:

• Team-building skills with the ability to create a positive and productive work environment.
• Commitment to upholding company culture and work ethics.
• Flexibility to work in the field as needed.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Opportunities for advancement
• Paid time off
• Paid training

Schedule:

• Every weekend
• Monday to Friday

Work Location: In person

Salary : $65,000 - $75,000