What are the responsibilities and job description for the Receptionist position at Uplands Village?
Position summary: Provides general office support with a variety of clerical activities and related tasks. The receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, flow of correspondence, as well as additional clerical duties.
Essential skill and experience: High School Diploma or equivalent.
Nonessential skill and experience: One year of administrative experience preferred.
Reporting to this position: No direct reports.
Position responsibilities:
- Answer telephones and direct the caller to the appropriate associate. Will transfer a caller to an associate’s voice mailbox when the associate is unavailable.
- Greets and directs visitors to the company.
- Takes and retrieves messages for various personnel.
- Provides callers with information such as company address, directions to the company location.
- Assists with other related clerical duties such as photocopying, faxing, filing, and collating.
- All other duties as assigned by your direct supervisor and/or department director.
Competencies:
- Flexibility.
- Communication Proficiency.
- Collaboration Skills.
- Customer focused.
- Technical Capacity.
Essential Expectations:
- The employee is expected to adhere to all Uplands Village policies.
- Full understand all aspects of residents’ rights.
- Maintain the comfort, privacy, and dignity of each resident I the delivery of services to them. Interact with residents in a manner that displays warmth and promotes a caring environment.
- Perform all job responsibilities in accordance with safety and infection control procedures including thorough hand washing.
- Courteously greet residents, families, visitors, and other clients; determine their needs and direct them to the appropriate person or office.
- Answer and refer telephone calls or other inquiries to ensure accurate and timely communications are facilitated. Identify yourself in a pleasant and positive manner, taking responsibility for helping the caller.
Physical demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical demands: See attached Requirements form
- Work environment:
Standard Requirements:
- The employee is expected to adhere to all company policies.
- Supports the mission and values of Uplands Retirement Village.
I have read and understand the requirements, essential functions and duties of the position.
Signature__________________________________ Date:_____________________
