What are the responsibilities and job description for the Tech position at Upper Edge Tech?
**THIS IS AN ENTRY LEVEL POSITION**
- Receive all laptop and parts orders accurately and in accordance with documented process, confirming that the product matches our ordering expectations
- Test laptops according to all testing protocols and inspect for any additional issues or observations that may be significant to the customer
- Troubleshoot and repair laptops according to refurb template or instructions provided by your team leader with the end product being a sellable unit
- Fill out all refurb forms accurately to ensure sales and customers know the exact condition of the unit
- Disassemble laptops with cautious efficiency, ensuring all parts are correctly disassembled and sorted
- Add functioning parts accurately to inventory according to part numbers
- Act as a customer advocate, keeping an eye out for any defects that may negatively impact the customer
- Alert your team leader of any issues and help to find the rood cause producing the issue
- Bring suggestions for improving processes to your team leader
Mon-Thur (8a - 6:30p)
10 hours per day excluding breaks.
Salary : $14 - $15
