Bilingual Patient Services Coordinator

Position Title: Patient Services Coordinator – Bilingual (English / Spanish)

Department: Administrative

FLSA Status: Full-time / Non-Exempt

Reports To: Access to Care Manager

Position Summary: The Patient Services Coordinator is expected to maintain a friendly, open-minded, and welcoming demeanor with all individuals interacting with the Agency. As the first point of contact, whether in person or via phone, the incumbent will guide guests through our services, staff directory, and available community resources. Additionally, the Patient Services Coordinator is responsible for overseeing the front lobby, ensuring it remains hospitable, organized, and safe for all visitors and staff.

DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Maintain knowledge of agency operations, procedures, and staff while communicating effectively with guests and staff.
• Perform Covid screenings, register patients, verify and update demographic information, and assist with scheduling appointments.
• Manage the main phone line, direct inquiries, and connect guests to the appropriate departments or community resources.
• Maintain updated external community resources
• Ensure a hospitable, organized, and safe front lobby; train and manage front desk volunteers and serve as back-up receptionist when needed.
• Check in patients for their medical appointments, verify demographic information and update registration for patients.
• Contact new and existing patients to collect personal, financial, and asset information; ensure understanding of clinic policies and scan necessary documents.
• Review and process patient applications for eligibility, services, medications, and referrals, ensuring accurate input in the electronic medical record.
• Assist with administrative duties such as voicemails, returning calls, email responses, scanning, and filing documents.
• Support volunteers and interns in training, scheduling, patient interviewing, and other duties as assigned.
• Use medical interpreter services as needed for non-Spanish speaking patients.
• Maintain knowledge of agency operations, procedures, and staff while communicating effectively with guests and staff

WORK SCHEDULE: Forty (40) hour work week - Monday through Thursday 8:30 am – 6:30pm

Language Requirements: This position requires an individual who is fluent in English and Spanish, verbally and in written form. Employee is expected to perform all duties and responsibilities of this position in English andSpanish, as required by the clients and departmental needs. This may include simple translation tasks and / or language interpretation at the intermediate level.

Required Skills and Experience:

• Team player, with minimum need of supervision.
• Continued growth mindset.
• Must display a high degree of professionalism in all aspects of work.
• Able to solve problems quickly and efficiently.
• Effective written and verbal communication skills needed (verbal, written, listening); including via email, phone and in person.
• Experience with MS Office (Word, Excel, Outlook)

Work is performed in an office environment; incumbent must be able to perform duties using standard office equipment (phone, fax, computer, etc.), move from one story to another as needed (stairs / elevator accessible) to perform tasks / assignments, must be able to carry / transport up to 10 lbs. periodically / as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 4x10
• No nights
• No weekends

Ability to Commute:

• Raleigh, NC 27603 (Required)

Work Location: In person

Salary : $17