IT Support Technician - Entry Level (On-site)

IT Support Technician - Entry Level

(On-site)

About Ursa Space Systems

Ursa Space Systems is building ground-breaking solutions to deliver global intelligence to organizations around the world. Through our SAR/EO/RF satellite network, and data fusion expertise, Ursa Space detects real-time changes in the physical world to expand transparency. Our subscription and custom services enable you to access satellite imagery and analytic results with no geographic, political or weather-related limitations.

Job Summary

Ursa Space is looking for a skilled IT Support Technician.The ideal candidate will feel comfortable supporting a wide variety of staff, including engineers, scientists, analysts, salespeople, and more. They will also have some experience managing user workstations, mobile devices, and IT services in an enterprise environment. Additionally, they will have exceptional communication skills, both written and verbal. Lastly, they will be driven to learn and continuously improve their skills in IT.

Duties of this position require an in-office presence at our headquarters in Ithaca, NY. This position is non-exempt and is eligible for overtime pay and will report to the Sr. IT Systems Engineer. Also, in being on this team the position will be exposed to and have the opportunity to work with devops, cloud, security, and compliance operations.

Job Responsibilities

• Serve as the first point of contact for IT support within the organization
• Maintain Ursa Space’s inventory of workstations and mobile devices
• Create and maintain user-facing IT support documentation
• Monitor device patching and deploy software to user workstations using Ursa Space’s MDM platforms
• Manage user accounts in Ursa Space’s various IT services
• Investigate alerts in Ursa Space’s EDR, MDM, and Vulnerability Management solutions
• Help to maintain and improve Ursa Space’s security posture
• Manage user onboarding and offboarding
• Learn new technologies and be curious
• Based on the needs of the company, you may be required to work occasional nights and weekends
• All other duties as assigned
  
  

Requirements

• 2-year degree in Information Systems or related degree and/or relevant experience
• Effectively prioritize and manage concurrent tasks
• Be resourceful and independent, with the ability to ask for help when necessary
• Successfully communicate with all levels of the organization
  
  

Preferred Skills

• Windows 10 and 11
• macOS
• Linux (Ubuntu, Amazon Linux)
• Google Workspace / Microsoft 365 / Okta
• MDM platforms (like Microsoft Intune, JAMF, NinjaOne, etc)
• Communication platforms (like Slack, Microsoft Teams, etc)
• Documentation platforms (like Confluence, Miro, LucidChart, etc)
• Ticketing systems (like Jira, ConnectWise, ZenDesk, etc)
• Scripting languages (Python, Bash, PowerShell)
• Comfortable working in a CLI environment
• Cloud Services Management (AWS, Microsoft Azure, Google Cloud)
• Common software development tools like Git, Docker, Anaconda, etc
  
  

Compensation Range

• $25-$30/hour depending on skills and experience
• Compensation range includes base salary only
  
  

Location

• Ithaca, NY
  
  

Benefits And Perks

• Competitive Compensation
• Discretionary PTO & Flexible Scheduling
• Stock Options
• 401(k) Match
• 100% Medical, Dental and Vision Coverage for you and your dependents
• FSA & HSA Plans
• Employer-paid Life Insurance
• Employer-paid LTD and STD for Parental and Family Care
• 11 Paid Holidays
• Employee Resource Groups
• Educational Assistance Program
• Professional Development Opportunities
• And more…
  
  

Company Values

• Use the team, people!
• Figure it out. Own it
• Aim for elegant simplicity
• Empower diversity & inclusivity
• Do the right thing. Period
• Be scrappy!
  
  

One of our company values is to empower diversity, equity, and inclusivity. Ursa Space Systems is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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