Are you ready to take the next step in Facilities with JLL? We’re looking for an Assistant Facilities Manager (AFM) to join our IFM team that manages our clients portfolio in the Raleigh/Durham area!

Location: Durham, NC 27703
Reporting To: Sr. Regional Facilities Manager
Type of Employment: Full-time w/JLL employee benefits within 1 month of employment
Schedule: On-site, Monday-Friday, 8:00 AM to 5:00 PM

What this job involves:

The Assistant Facilities Manager position is responsible for systems administration of a maintenance management system, reporting, and facilities support for a large Tech company. Primary duties will include working with the Facility Management team to handle routine facility related operations, including creating, managing, and verifying work orders, managing and clearing work order flags, and proficient management / coordination of and with maintenance technicians and 3rd party providers.

What your day-to-day will look like:

• Using industry and client best practices, plans, schedules, coordinates and assigned all frequency and work type maintenance activities for group or team of responsibility

• Communicate KPI and SLA requirements to in a timely way and partner to identify service delivery improvements and savings; manage third-party contractors/vendors with respect to work order completion

• Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience

• Schedule and manage vendor performance of all Preventative and Recurring Maintenance activities for assigned properties

• Provide quality analysis of customer feedback on an ongoing basis; develop effective response plans and implement per the plan

• Assist in meeting or exceeding Site KPIs

• Recommend continuous quality improvement practices

• Support and communicate call center issues/escalations with call center supervisor

• Maintains liaison with vendors, Landlord, and other management regarding work execution, necessity of altering schedules and manpower status

• Manage and maintain facility management tasks as assigned

• Communication and Relationship Coordination

• Cultivate and maintain a positive working relationship with client representatives and service providers at each assigned property.

• Provide accurate and prompt assistance to all customer inquiries and requests with a commitment to maintain a spirit of hospitality

• Act as an interface with the client / sites remotely

• Ensure appropriate and prompt follow up with customers, technicians, and vendors

• Interface with Vendors including providing direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption. Provide Vendor Coaching on Corrigo.

• Responsible for overall integrity of the CMMS (Corrigo) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives

• Manage the JLL Corrigo work order process, systems and associated data continuity, as it specifically relates to central and facility management/reporting and maximizing Corrigo capability

• Manage operations to mitigate operational risk

• Support the development and production of monthly, quarterly, annual, and ad-hoc account reporting. Reports include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training

Required Skills and Experience:

• High School Diploma or equivalent; military service or college education in facilities, property, business or related is desirable

• 3 years of facilities support, operations, or management experience in the commercial or corporate environment

• Must be located in Raleigh/Durham metro area (relocation assistance is not available for this role)

• Must successfully pass background & drug/alcohol screening process before beginning employment.

• Experience using Computerized Maintenance Management System (CMMS); Corrigo experience is desirable

• Strong leadership skills, customer service skills and interpersonal skills with associates, clients, and vendors.

• Knowledge of applicable financial and accounting terms and principles as they apply to commercial property management.

• Strong client service orientation with the ability to provide information and respond to questions or complaints from clients, co-workers, vendors, contractors, and supervision.

• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

• Ability to maintain professionalism under stressful situations

• Ability to plan and manage work under time constraints

• Ability to multitask and work without direct supervision

• Proficient in MS Office, and possess strong written, verbal and people skills

• Strong organizational skills and collaborative style

• Must be proficient at Excel Spreadsheets and have tech capability of customizing administrative reports

Please submit your application with an updated resume, location, and contact information.

If you're a current JLL employee, please apply using the Internal Career Site