Human Resources Benefits Coordinator

Job Title: Human Resources Benefits Coordinator

Classification: Non-Exempt

Department: Human Resources

Reports to: HR Manager and Benefits Manager

Company Profile:

USA DeBusk is a best-in-class mechanical and industrial cleaning services provider specializing in servicing the downstream energy market. We offer the full suite of maintenance and turnaround services including hydro blasting, hydro cutting, hydro excavation, chemical cleaning, PEPTM polymer extraction service, vacuum services, tank cleaning, degassing/vapor control, FCC catalyst handling and transportation, and specialty turnaround services. Founded in 2012, USA DeBusk currently has field offices in 24 cities and continues to provide services internationally.

Job Profile Summary:

The Human Resources Benefits Coordinator plays a critical role in managing the day-to-day plan management of USA DeBusk’s benefit plans. The position reports to the HR Manager and Benefits Manager and will support the benefits team and USA DeBusk’s HR community as needed. Exceptional analytical skills and interpersonal skills and resolving benefits-related questions from current and former associates and HR leaders is critical.

Primary Responsibilities:

• Manage the day-to-day administration and ownership of Blue Cross Blue Shield Association (BCBSA) and core benefit programs including retirement, medical, dental, spending accounts, life, disability, and other benefit plans, and policies for union and non-union associates.
• Maintain/oversee compliance with company policies, state, and federal regulations such as HIPAA, FMLA, COBRA, and ERISA.
• Evaluate, implement, and manage wellbeing programs to support the overall health of associates.
• Manage, promote, and support ancillary programs and ad hoc projects as required, assigned, or requested to continue optimizing plans effectiveness and efficiency.
• Identify and create process flows and improvements, including data quality, reporting, year beginning/end processes and other opportunities to improve overall service and satisfaction levels for both associates and the Benefits management team.
• Develop and manage vendor relationships, including consultants and third-party administrators, to gather data and understand benefit plan dynamics.
• Draft benefits policy, procedures, and job aides.
• Oversee vendor contractual adherence and renewals in coordination with procurement team to ensure timely invoice remittance within annual budget.
• Responsible for research and feedback to escalated customer service issues with third party suppliers.
• Assist with plan design review including driving open enrollment process, partnering for ADP configuration, testing, and implementing communications.
• Support ongoing benefit activities, including overseeing and reviewing data flow, file feeds and collaborating with the ADP team on configuration updates.
• Collect, analyze, and summarize employee benefit data and trends.
• Assist the Benefits team and other stakeholders (i.e., Labor Relations, HRBPs) in gathering, organizing, and analyzing data from multiple sources using Excel spreadsheets and other analytical tools.
• Analyze results, interpret data, and summarize findings and implications using PowerPoint, Word, and other written communication formats.
• Prepare initial cost projections to support plan design decisions and budget impact for multiple benefit plans.
• Research external sources of information, including healthcare costs and benefit plan trends to fully inform management decisions.
• Assists in identifying new, emerging regulatory compliance matters.
• Responsible for non-discrimination testing with third party suppliers/consultants.

Minimum Qualifications:

• Bachelor’s degree preferred but not required.
• 5 plus years of relevant experience analyzing multiple benefit plans.
• Certified Benefits Professional (CBP) certification preferred.
• Advanced knowledge in MS 365 applications to include Excel, Word, Outlook, PowerPoint, etc...
• Experience utilizing HRIS system ADP Workforce Now
• An understanding of federal and state regulations governing benefits plans.
• Knowledge of health / welfare, retirement and leave benefit products, services, and tools.
• Manage benefits dashboard platforms nationwide
• Review and approve day to day new hire enrollments, benefit changes, employee inquires and termination processing nationwide and Canada.
• EOI Application Submissions, track approved and denied EOI and make changes in ADP accordingly 
• Process required documents through ADP enrollment platform, payroll, and insurance providers to ensure accurate record-keeping and proper deductions
• 401(k) quarterly enrollments and contribution changes in the ADP portal
• Administer STD, LTD/Basic Life and AD&D claims, HSA, & FMLA management nationwide and Canada. 
• Train branch administrators on benefit offerings, processes, and procedures.
• Assists or prepares correspondence as requested and processes mail.
• Participate annual open enrollment 
• An understanding of Canadian regulations governing benefits plans preferred.
• An understanding of Canadian Registered Retirement Savings Plan (RSSP) preferred.
• Understanding of Carrier Contracts and Carrier requirements (e.g., EOIs)
• Compliance experience (ACA and ESRIA)

Technical Skills & Abilities:

• Excellent interpersonal skills; strong oral and written communication skills.
• Ability to prioritize and handle multiple tasks in a demanding work environment.
• Ability to work independently and in a team.
• Able to identify and analyze data, discern trends, and draw relevant conclusions.
• Critical thinking and strong analytical capabilities.
• Strong attention to detail.
• Able to simply illustrate technical concepts and create reports that can be clearly interpreted by non-technical users.
• Process new hire orientation.
• Process annual open enrollment.

Decision-Making Authority:

• Able to self-direct work priorities to meet deadlines.
• Independent decisions on the best use of available information and tools to effectively complete daily work tasks.
• Able to determine when to escalate issues/decisions and partner with appropriate leaders.
• Ability to provide directions to external vendors.
• Format of reports and related materials (presentations, etc.)
• Communicating or sharing data and information outside of immediate workgroup.
• Uses of available data to be shared with other stakeholders.

Physical Requirements:

• Ability to regularly talk and hear; and use hands to manipulate objects or controls.
• Ability to stand and walk, stoop, bend or reach above the shoulders. 
• Ability to occasionally lift to 25 pounds. 
• Ability to frequent and continuous do computer-based work requiring periods of sitting, close vision, and ability to adjust focus.