Operations Manager

Role Description

Operations Manager

Manager I - Operations

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000 practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are

The Operations Manager provides leadership to managers and professional staff. Is accountable for the performance and results of multiple sites or related teams. The OP will develop sub-function plans, including business, production and/or organizational priorities and will be a key player for decisions guided by resource availability and segment/functional objectives.

The Opportunity

• The Operations Manager will be responsible, but not limited to:
• Demonstrate comprehensive understanding of concepts and principles within own job family and knowledge of other related job families
• Apply in-depth understanding of how own discipline integrates within the segment/function Leadership
• Manage multiple related teams, sets organizational priorities and allocates resources
• Identify and resolves complex technical, operational and organizational problems
• Impact the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plan
• Guide by business unit, department or sub-functional business plans Interpersonal
• Influence others internally and externally, including senior management
  
  

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

• The candidate must have a bachelor’s degree with at least 10 years of experience in the following areas:
• Manage the order fulfilment process from forecast, manufacturing slot request, booking closure and shipment for multiple customers or regions
• Escalate to Account Team management as needed to resolve booking or revenue issues
• Report on status of commitments including forecasts, tool issues, ci inspections to Customer(s)
• Initiate customer requested inside lead-time change requests for approvals
• Prepare and execute demand planning reviews; size factory build plan for future customer orders
• Manage employees and budget for multiple customers or regions
• Recommend and implement business process improvements to increase efficiency
• Manage special projects and key customer initiatives as required
  
  

Benefits

Employees receive eleven (11) paid holidays, two (2) weeks of paid vacation per year, and are eligible for health, dental, disability and life insurance.

What We Believe

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lugar de trabajo con igualdad de oportunidades y libre de discriminación y acoso

En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminación y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los méritos y las necesidades del negocio. Estamos comprometidos a seguir prácticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religión, discapacidad, género, origen nacional, orientación sexual, identidad de género, expresión de género, edad, información genética, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

Skills

Business Management,Strong Leadership,Problem Solving