At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests. We are a leader in the Myrtle Beach area’s hospitality industry with an industry-leading call center, and an innovative restaurant, owning 3 resorts and operating 11, and nearly 4000 units in a variety of Myrtle Beach hotels and resorts right on the ocean. Vacation Myrtle Beach consistently delivers exceptional resort service with the help of dedicated, caring, diverse employees, thus outperforming the competition. Every day is a chance to discover something new and influence the hospitality business.

Work Location: Sea Watch Resort

How Will You Shine?

As a valued and successful Director of Housekeeping, you will be required to:

Supervisory Responsibilities:

• Demonstrate positive leadership, which inspires employees to meet and exceed standards.
• Ensure department staff are trained in all aspects of the housekeeping department and duties.
• Motivate, coach, counsel, and discipline all housekeeping personnel according to Vacation Myrtle Beach values and SOP’s.
• Attends as well as schedules and conducts departmental meetings.
• Completes reports (i.e., action plans, attendance reports, corrective action forms, etc.)
• Coordinate training for new employees
• Responsible for staffing, scheduling, training, and developing hourly team members.

Duties/Responsibilities:

• Respond to all guest requests, problems, complaints, and/or accidents presented through the front desk, maintenance, comment cards, and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
• Manage the housekeeping department within budget.
• Prepare an annual departmental budget that accurately reflects the department’s operations plan.
• Analyze financial and operating information on an ongoing basis to adjust labor, supplies, materials, and other costs to achieve budget.
• Maintain physical product standards by routinely inspecting rooms, public areas, and laundry facilities to ensure the proper working conditions and departmental supplies are stocked at proper levels.
• Submit work orders to the maintenance department on a timely basis and follow up to ensure completion.
• Maintain work areas neat and organized.
• Report all unsafe conditions immediately.
• Coordinates all the needs of the housekeeping department.
• Inspect property guestrooms, linen rooms, public areas, and all office space to ensure company standards of housekeeping are being maintained.
• Purchase all basic cleaning supplies, linen, and equipment.
• Maintain lost and found.
• Perform in the capacity of any person supervised including cross training.
• Coordinate with the General Manager and Chief Engineer in the general clean and preventative maintenance program related to guestrooms and public areas.
• Inspect all Homeowner rooms prior to arrival.
• Oversee all training for each position within the housekeeping department.
• Supervise the safety and chemical training for the department.

How Will You Be Rewarded?

• Paid Time Off
• Floating Holiday Pay
• Medical, Dental, and Vision Insurance within 60 days
• Discounted hotel & resort stays.
• Work today, get paid today available.
• Monthly, quarterly, and yearly recognition programs
• Career advancement opportunities
• Training and continuing development in hospitality roles

Why Should You Choose VMB?

Hospitality is at the heart of all we do at Vacation Myrtle Beach. We “WOW” by exceeding expectations, we teach and learn through communication, we embrace and drive change, and we make it happen with passion and determination. We are a family committed to integrity, faith, and a vision for growth. Here, you’ll find a family that’s comprehensive, values diversity, and is built on a foundational respect for people from all over the world.

We put people and relationships first, take an entrepreneurial approach to their work, and support colleagues in reaching their full professional potential.

We are an equal-opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

Job Type: Full-time

Pay: $48,000.00 - $53,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to commute/relocate:

• Myrtle Beach, SC 29577: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Housekeeping management: 3 years (Preferred)

Work Location: In person