Customer Service Representative I

Vanguard Industries located in Carlsbad, CA is currently recruiting for a CUSTOMER SERVICE REPRESENTATIVE I

Who we are:

Vanguard Industries Inc., is a family-owned private corporation established in 1918. We are the largest supplier of insignia to the U.S. military, and is the only supplier that carries the complete line of products to supply the U.S. Army, Navy, Air Force, Coast Guard, and Marine Corps personnel.

With more than 21,000 products, Vanguard not only supplies the U.S. military with insignia, ribbons, medals, swords and accessories, but also provides police and fire departments, yacht clubs, airlines, cruise lines, merchant marines, and schools with insignia. Vanguard's success has been due to the unsurpassed quality and exceptional service. The quality and service reputation is a direct result of the hard work and dedication of Vanguard's employees.

About this role:

The Customer Service Representative I will provide customer support and information in response to inquiries about products and services and to handle and resolve complaints.

Pay range, Status & Schedule:

• This is a non-exempt position working Monday thru Friday 7:30am to 4:15pm
• Full-Time -Monday - Friday 7:30 am to 4:15 pm
• Immediate opening, inbound calls - NO TELEMARKETING.

What you’ll do:

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, and or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers’ problems.
• Keep records of customer interactions o transactions′ recording details of inquiries, complaints, or comments, as welI as actions taken.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, correct deposits or payments, or arrange for billing.
• Maintenance of Desktop procedures.
• Authorize and ensure the validity of customer returns, exchanges, check authorizations, credit authorization and voids.
• Comply with established company policies.
• Help solve problems that affect the service′ efficiency and productivity of the customer service department.
• Assist customers in navigating the internet site.
• Other tasks as assigned to include but are not limited to: quotes, bids, cold calling for new business, order checking, assisting other departments, order entry.

What you’ll need:

• Knowledge of multi-line phone preferred
• Must possess excellent computer skills and be proficient using MS Office.
• Strong communication, organization and follow-through skills required.

Who you are:

• A confident, empathetic team player.
• An exceptional communicator: written and verbal
• A problem solver with sound judgement
• Curious and proactive
• Detail oriented and well-organized
• Target and results-driven

The position is an office environment, reasonable accommodation will be considered.

If interested, please submit your resume for consideration or walk-in at 2440 Impala Dr., Carlsbad, Ca 92010 from 7 am to 3 pm and fill out an application.

An Equal Opportunity/Affirmative Action Employer M/F/D/V

Communication method(s) used:

• Email
• Phone

Work environment:

• Office

Job Type: Full-time

Pay: $18.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to commute/relocate:

• Carlsbad, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $19