Clinical Office Supervisor

Join Our Team as a Clinical Supervisor in Jersey City, NJ

About Us: At Vanguard Medical Group, we're not just another healthcare provider. We're a progressive and independent primary care group with 11 offices across Northern and Central New Jersey. Our mission is to deliver evidence-based healthcare that improves the health and safety of our patients while enhancing the well-being of our dedicated team members. We're committed to creating a work environment that fosters work-life balance, engagement, and joy at work.

Position Overview: The Clinical Supervisor is responsible for the oversight and support of clinical staff, including Medical Assistants, to ensure high-quality care delivery, smooth daily operations, and adherence to best practices in a clinical setting. This role includes staff supervision, training, performance evaluation, and workflow management, all while fostering a positive and collaborative environment.

Job Responsibilities:

Clinical Staff Coordination and Training:

• Oversee scheduling to ensure appropriate clinical coverage during operating hours.
• Facilitate the onboarding, orientation, and ongoing training of Medical Assistants.
• Ensure Medical Assistants maintain competence in clinical procedures, safety protocols, and patient interaction.

Performance Evaluation and Development:

• Monitor, evaluate, and document the performance of Medical Assistants.
• Provide constructive feedback and professional development opportunities to promote staff growth.
• Address performance issues promptly and effectively.

Workflow and Patient Flow Management:

• Coordinate clinical workflows to maximize efficiency, quality, and patient satisfaction.
• Address patient flow challenges by working collaboratively with front office and provider teams.

Privacy and Safety Assurance:

• Ensure all clinical operations comply with HIPAA regulations and maintain patient confidentiality.
• Enforce safety protocols and ensure a clean, organized, and safe clinical environment.

Clinical Supplies and Equipment Management:

• Monitor inventory levels for clinical supplies and equipment, ensuring availability and readiness.
• Coordinate maintenance and servicing of clinical equipment as needed.

Complaint Resolution and Quality Assurance:

• Investigate, document, and resolve clinical concerns from patients or staff promptly.
• Conduct regular audits of clinical work to ensure adherence to standards and best practices.

Collaboration and Leadership:

• Serve as a liaison between clinical staff, administrative staff, and providers to ensure effective communication.
• Share knowledge of best practices with other Vanguard offices and act as a resource for clinical peers.
• Assist in developing clinical policies and protocols as needed.

EHR and Documentation Competence:

• Maintain proficiency in the use of electronic health record (EHR) systems.
• Ensure Medical Assistants are documenting patient interactions accurately and thoroughly.

Other Duties and Support:

• Perform additional duties as assigned by Vanguard Medical Group.
• Support overall medical practice operations in collaboration with the Office Manager and Primary Care Operations Manager.

Qualifications:

• High school diploma or equivalent required; post-secondary education in a healthcare field preferred.
• Minimum of 3 years of experience in a medical office setting, with supervisory experience preferred.
• CMA certification preferred but not required.
• Knowledge of medical terminology and clinical procedures.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with electronic medical records (EMR) systems preferred.
• Strong communication, organizational, and leadership skills.
• Ability to multitask, prioritize tasks, and work effectively under pressure.
• BLS certification preferred.

Life at Vanguard: Join us at the forefront of medical science, where patient health is our ultimate goal. We hire compassionate professionals who value and respect others, striving for excellence in all they do. At Vanguard, we take care of our team too, offering a unique work environment where you can maximize your capabilities and contributions. Our benefits package includes medical, dental, and vision insurance, generous paid time off, 401(k) plans with employer matching, and leadership development opportunities.

If you're a dedicated and skilled Clinical Supervisor looking to make a difference in the world of healthcare, we'd love to have you join our team at Vanguard Medical Group. Apply today to be a part of our innovative and caring community.