Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva CRM is looking for an excellent technical writer who can write high-quality, usable documentation that enables our customers to use our applications successfully. If you enjoy solving puzzles and presenting complex, technical information in comprehensive, well-organized, and easy-to-understand documentation, this is the job for you!

What You'll Do

• Take ownership of documentation for the CRM product. You’ll track the design and development process, and research to understand the high-level concepts and the small details to provide high-quality user documentation
• Become a product expert and keep up with new features and functionality
• Be aware of opportunities to improve the documentation process and deliverables. This includes working with product managers, support, and our service teams
• Ensure content adheres to a consistent style, tone, and approach by following a style guide, reviewing existing documentation, and participating in peer reviews

• BA in English, communications, instructional design, or similar
• Proven 4 years of software technical writing experience
• Experience in software development
• Excellent written communication and research skills
• Ability to work independently in a dynamic environment as well as work within a team
• Madcap Flare or similar authoring tool
• Working knowledge of HTML, CSS, JavaScript, Learning Management tools, and HATs

• Experience in a Life Science company
• Experience composing, narrating, and editing video tutorials
• Experience with Instructional Design
• Experience with Jira and Confluence

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

• Base pay: $67,000 - $130,000  
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.