Site Operations Manager

What We Do

VENU is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.

Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.

Description

Are you passionate about the entertainment industry? Do you have experience managing site operations? We are currently seeking a Site Operations Manager to join our dynamic team. In this role, you will be responsible for overseeing the day-to-day operations of our entertainment site, ensuring it runs smoothly and efficiently for our visitors. If you have a strong attention to detail, excellent organizational skills, and a knack for problem-solving, then this could be the perfect opportunity for you.

As the Site Operations Manager, you will be responsible for managing a team of operations staff, ensuring that all facilities and equipment are in good working order, and coordinating with various departments within the organization to ensure optimal efficiency. You will oversee the scheduling of maintenance and repairs, manage inventory, and implement processes and procedures to improve operational efficiency. Additionally, you will be responsible for conducting regular site inspections to identify any potential safety hazards and address them promptly.

This position will require strong leadership skills, as you will be responsible for supporting and motivating your team. You will need to be a proactive problem solver, able to think on your feet and make quick decisions when necessary. Excellent communication and interpersonal skills are also essential, as you will be working with different departments and external vendors to ensure smooth operations.

Responsibilities

• Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining mobility (strollers, electric convenience vehicles and wheelchairs) as well as Locker equipment
• Oversee the day-to-day site operations, ensuring all areas are well-maintained and operating efficiently
• Provides training and support to the service team on daily operations, customer service, safety requirement and maintenance routines
• Completes and manages budgets and costs associated with servicing and maintaining equipment
• Forecasts and control labor cost on a weekly, monthly, and annual basis
• Oversees rental transactions to ensure accuracy and prevent cash variances
• Complete inventories and ensure adequate parts are ordered as needed while following budgeting guidelines
• Ensures staff maintains a professional appearance by adhering to dress code policy
• Promotes and increases usage of lockers by ensuring cleanliness and proper maintenance routines
• Develop and implement standard operating procedures to improve efficiency and productivity
• Conduct regular inspections to identify any safety hazards and implement corrective actions
• Manage inventory of equipment and supplies, ensuring adequate stock levels are maintained
• Collaborate with external vendors and contractors to ensure timely and cost-effective maintenance and repairs
• Performs other duties as assigned

Requirements

• Associate degree required, Bachelor's degree is preferred (Business, Logistics, Engineering, etc.)
• 4 years of experience in Operations Management or related field
• Detailed oriented and process driven with excellent management skills
• Excellent verbal and written communication skills
• Demonstrates a professional attitude in a fast-paced environment
• Tech-savvy and mechanically inclined
• Delivers exceptional customer service with a professional demeanor
• Effective written and verbal communication skills
• Able to work outdoors in a variety of weather conditions
• Proficient in Microsoft Office products
• Able to work a flexible schedule including nights, weekends, and/or holidays
• Travel may be required