What are the responsibilities and job description for the Client Advisor position at Veronica De Piante?
COMPANY - VERONICA DE PIANTE
Veronica De Piante is a luxury women’s wear brand based in London with production in Italy. We are a young company having launched in November 2022, and a small, passionate team. VDP has an established boutique on Madison Avenue, an e-commerce site, plus top tier retail partnerships with Net-A-Porter, Isetan and others.
Our Madison Avenue flagship offers a curated collection of sophisticated, high-end apparel. We pride ourselves on delivering a personalized shopping experience, characterized by impeccable service and attention to detail, catering to a discerning clientele. As we continue to grow, we are looking to expand our team with passionate and customer-focused individuals who can contribute to the continued success of our brand.
ROLE – CLIENT ADVISOR
As a Client Advisor at Veronica De Piante, you will play a crucial role in providing a high-level shopping experience to our valued clients.
You will be responsible for building and maintaining relationships with our clientele, offering expert style advice, and ensuring exceptional customer satisfaction. This role requires a deep understanding of luxury fashion, outstanding communication skills, and a passion for delivering unparalleled service.
KEY RESPONSIBILITIES:
· Provide personalized, one-on-one styling consultations to clients, ensuring a tailored and memorable shopping experience.
· Build and maintain strong relationships with clients to foster loyalty and repeat business.
· Stay current with the latest fashion trends, product knowledge, and brand offerings to assist clients effectively.
· Achieve individual sales goals and contribute to the store’s overall performance.
· Maintain an expert knowledge of the Veronica De Piante product line, including fabrics, styles, and design details.
· Provide exceptional after-sales service, ensuring follow-up on client purchases and handling inquiries with professionalism.
· Assist with visual merchandising, ensuring that displays are always organized and reflect the brand’s aesthetic.
· Collaborate with the sales team to ensure an efficient and harmonious working environment.
· Stay informed about client preferences, upcoming events, and exclusive offers to provide tailored recommendations.
· Process transactions, handle inventory, and manage client records using store management systems.
REQUIREMENTS:
· You are results driven, can demonstrate initiative and are motivated to meet and exceed sales targets.
· You have strong interpersonal and communication skills with an ability to engage and influence discerning clientele
· You have a deep understanding of luxury brands, trends, and craftsmanship.
· Excellent organizational skills and attention to detail.
· Ability to thrive in a fast-paced environment while delivering a high standard of customer service.
· Experience with e-commerce platforms (eg Shopify) a plus