What are the responsibilities and job description for the Front Desk Representative Float position at VIACARE COMMUNITY HEALTH CENTER?
Job Details
Job Location: Los Angeles, CA
Salary Range: $21.00 - $25.00 Hourly
Description
DUTIES AND RESPONSIBILITIES
The Front Desk Representative plays a vital role in ensuring a positive patient experience by greeting and assisting patients both in person and over the phone. This role is responsible for scheduling appointments, maintaining accurate documentation and records, and ensuring the front office operates smoothly. Additionally, the Front Desk Representative supports the delivery of high-quality patient care.
This is a floating position, requiring flexibility to cover our East Los Angeles and College Affiliated locations.
- Welcomes patients and visitors by warmly greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies with empathy and appropriate response.
- Protects patients' rights by maintaining the confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Obtains medical authorizations and referrals for procedures
- Hourly exempt position $21 to $25 dependent upon experience
Qualifications
Salary : $21 - $25
