What are the responsibilities and job description for the Field Service Representative position at Vicinity?
The Field Service Representative will act as the front-line liaison between our clients and our technical engineers. This role is pivotal in ensuring a seamless and professional experience for clients in professional offices and other business environments. The ideal candidate will excel in customer service, possess strong interpersonal skills, and demonstrate the ability to effectively communicate technical issues to non-technical clients. While the role involves IT support, it is primarily focused on customer service rather than technical troubleshooting.
Preferred Qualifications
- 1 year in customer service or retail position preferred.
- Interest in Information Technology
- High School Diploma, GED or equivalent.
- Authorized to work in the United States.
- Current drivers license and clean driving record.
- Excellent verbal and written communications skills.
- Excellent time management skills.
What we expect from you
- Meet with clients at their place of business and assist them with receiving technical support.
- Actively listen to clients, understand their needs and document those requests in a service ticket.
- Proactively schedule appointments with clients.
- Act as a professional representative of our organization when working with our clients, prospective clients, fellow staff and the public.
What you expect from us
- Regular, part-time position
- Between $18 and $22 per hour, depending on experience
- Professional development and training on IT certifications including CompTIA A and CompTIA Network
- Opportunity to advance to Field Service Technician based on attainment of relevant technical certifications and experience
Job Type: Part-time
Expected hours: 20 – 40 per week
Benefits:
- On-the-job training
- Professional development assistance
Shift:
- Day shift
Education:
- High school or equivalent (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Fairbanks, AK (Required)
Ability to Relocate:
- Fairbanks, AK: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22