What are the responsibilities and job description for the Member Service Representative position at Victoria Electric Cooperative?
Summary
Under the direction of the Member Service Supervisor, the Member Service Representative will provide accurate and timely data entry required for data processing and computer operations; perform analysis, interpretation and collection of consumer accounts and to effectively communicate the results to consumers for Victoria Electric Cooperative acting within the limits of approved board policies, operating guides, procedures and decision making authority. The experienced Member Service Representative will also assist in planning, developing and administering a comprehensive member service program which facilitates growth in the system that is beneficial to the members. This includes assisting with strategic and tactical planning in order to position Victoria Electric Cooperative as a competitive provider of electric and ancillary services. Successful applicants will be team oriented, proficient in basic computer software and have excellent communication skills.
Qualifications
- High school diploma or equivalent required.
- Three years of billing and member service responsibility is preferred. Experience in a related area will be considered.
- Extensive experience and knowledge of Microsoft Office required.
- Must have a thorough working knowledge of general office practices, record keeping and computers.
- Knowledge of rural electrification and cooperative programs (rates, billing and collection policies and other policies affecting members) beneficial.
- Should have considerable skill in effectively dealing with a variety of people under difficult circumstances.
- Should be able to communicate information over the phone. Must have ability to express oneself orally, in writing and work well with others. Must be able to compose correspondence and use basic information and data in developing reports. Must have familiarity with other basic management practices.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
