A Victorias Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary responsibilities:

The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
All store leadership team responsibilities include:

-lead and demonstrate company values within the store

-deliver exceptional customer experiences in the role of the customer sales lead through coaching, team selling, zoning, and personalLY selling

- linking results to behaviors and actions to drive top-line sales

-managing labor hours within the store to drive top line sales and profit.
-owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
-collaborating with sales leadership team to ensure seamless communication and execution of required actions of the brand

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Nashua, NH 03060: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales management: 1 year (Preferred)

Work Location: One location