Customer Relationship Manager

Job Description

Job Description

Job Description :

BDC Business Development Manager We are currently seeking an experienced, motivated and energetic professional to manage our BDC / Internet Department.  This position will be responsible for managing all aspects of the department including handling internet leads, inbound and outbound phone calls, customer retention and acquisition.   The ideal candidate has dealership / automotive experience. They must have a strong understanding of today's technologies, a strong sales aptitude, and a willingness to give excellent customer service. Excellent communication and interpersonal skills and strong leadership and motivational skills are essential. This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.    Responsibilities  Communicate effectively with internet customers within established time frames Respond to new leads in a timely manner Assist customers by answering their questions and helping them demo, select and purchase the right vehicle for their needs Knowledgeable of customers service environment Hire, schedule, train, supervise and build an BDC / Internet Staff Responsible for assuring customer satisfaction to highest standards Assist sales staff to manage deals from start to finish Provide Internet sales reports for the management team Attend product and sales training and continuing education on Sales Processes & Products Maintain a sold customer follow-up system that encourages repeat and referral business to contribute to customer satisfaction

Job Requirement : Requirements   High School diploma or GED Automotive BDC? Internet Management experience necessary Excellent computer and organizational skills required Basic knowledge of CRM systems, lead providers and website backend tools preferred Strong phone skills and customer service orientation highly desirable Ability to motivate staff to achieve dealership goals   Compensation  Competitive Pay Based on Experience  Medical Benefits  Paid Vacation  Holidays  Professional Workplace  Non-Smoking Workplace  Drug Free Workplace  Opportunity for Advancement  Direct Deposit  401(k) with Company Match  Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.  Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!  Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.  The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.  We are an Equal Opportunity Employer and a drug free workplace.  It’s time to make the most important move of your career!  Apply Now!