What are the responsibilities and job description for the Process Technician position at Viking masek?
Department:
Assemblers / Facilities
Location:
Oostburg, WI
The Process Technician holds a pivotal role in our company, responsible for running and setting up machinery, conducting maintenance practices, and ensuring positive customer experiences with their machines. This multifaceted position demands a deep understanding of safety, machine operation, troubleshooting, maintenance, customer relations, and cross-functional skills.
Tasks/Activities
1. Safety:
Follow company safety standards and guidelines in compliance with OSHA and other safety agencies.
Complete required safety training and adhere to safety practices at Viking Masek.
Accountability (Output): The Process Technician must understand and comply with workplace safety standards, promoting adherence among team members.
2. Machine Operation:
Receive daily instructions, demonstrating flexibility in managing changing schedules.
Understand project specifications related to machine settings.
Set up and run machines efficiently according to the schedule.
Monitor machines for unusual operations and document discrepancies.
Accountability (Output): The Process Technician will run machines daily, practicing quality electrical and mechanical skills while maintaining detailed machine logs for scheduled projects and output.
3. Troubleshooting:
Troubleshoot electrical and mechanical problems using standard operating procedures.
Solve problems efficiently to minimize machine downtime.
Accountability (Output): The Process Technician needs problem-solving skills to address electrical and mechanical issues, reporting and tracking identified problems in daily logs.
4. Maintenance:
Maintain preventive maintenance schedules for all machines.
Understand proper machine maintenance methods.
Document preventive maintenance per customer guidelines and schedule.
Conduct maintenance efficiently.
Accountability (Output): The Process Technician should possess in-depth knowledge of maintenance procedures, ensuring efficient practices and meticulous documentation in machine logs.
5. Customer Relations:
Take support calls and provide assistance based on available resources.
Respond to customer inquiries with technical support and machine-specific assistance.
Ensure quality technical support aligning with Viking Masek standards and policies.
Understand customer wants, needs, requirements, and concerns.
Provide training to customers either on-site or at Viking Masek.
Accountability (Output): The Process Technician will maintain regular communication with customers, offering high-quality technical support through various channels and providing training tailored to customer needs.
6. Professional Development:
Understand processes in Project Management, Engineering, and Sales.
Participate in cross-training for various functions.
Collaborate effectively with internal teams.
Participate in problem-solving for issues beyond routine tasks.
Accountability (Output): The Process Technician should collaborate seamlessly with different departments, offering valuable insights and feedback to enhance overall company operations.
Work Schedule: Monday through Friday, 7:00 a.m. to 5:00 p.m. (Flexible based on departmental needs. Travel may be required and can be flexible.) These are business hours. Start and end times may vary.
