What are the responsibilities and job description for the Houseperson, Housekeeping position at Virgin Hotels?
YOUR MISSION (The Job Description)
If you are a neat freak who loves to clean and ensure that everything is in its right place, then this job is for you. You will be responsible for maintaining Virgin Hotel's high standards of cleanliness in cleaning the guest hallways, vending areas, service landings, stairwells, and the service elevator. You will also be required to communicate, coordinate and work well with other teammates, managers, and guests. Even more so, we expect you to be aware of your surroundings and notice/anticipate guest needs to engage the guest to let them know that you are there to take care of them with your genuine and "go the extra mile" service. Your teamwork and willingness to help others will be on display as you help your fellow teammates and room attendants with their linens, towels, etc. in cleaning the rooms. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!
Requirements:THE NITTY-GRITTY (The Essential Job Duties)
In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide extraordinary customer service experience for our guests:
- Maintains the standard of cleanliness for the guest hallways, vending areas, service landings, stairwells and the service elevator
- Remove dirty linen and garbage from room attendant's carts
- Be able to turn mattress according to the rotation schedule
- Handle guest's requests as assigned
- Assist the Public Area Attendant as necessary
- Report to designated shift in assigned attire
- Performs designated duties within time allotted
- Uses only the designated cleaning chemicals and tools
- Reports any guest or safety issues to a manager or supervisor
- Keep guest information confidential and secure
- Responsible for all keys assigned and complies with the key policy established by the company
- Complies with security policies of the hotel
- Restock supplies as needed
- Complete a manager's request within reason
- Other duties as assigned
WHAT IT TAKES (The Qualities We Look For)
- Ability to scrub and scour different surfaces using the appropriate tools
- Willing to work as part of a team as needed
- Educated on using the proper cleaning chemicals to clean the hotel properly
- Conserve water and chemicals according to training standards
- Frequent bending, stooping, reaching and wiping
- Able to lift to 50 pounds
- Able to push to 100 pounds
MUST HAVE'S
- Current, legal and unrestricted ability to work in the United States
- High school or equivalent education required.
- Preferred: Additional foreign language
THE WORKING CONDITIONS
- Ability to scrub and scour different surfaces using the appropriate tools
- Work in an environment that is subject to varying noise levels, the severity of which depends upon work volume
- Must be able to withstand prolonged standing, stretching, bending, and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to, CRT fatigue, noise, dust, cigarette smoke, and pet dander/hair.
- Effectively and efficiently move from floor to floor as needed
- Ability to scrub and scour different surfaces using the appropriate tools
- Frequent bending, stooping, reaching, and wiping
- Able to lift 25 pounds
- Able to push/pull up to 100 pounds
- Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods
VALUABLE TRAITS
- 50% logical / 50% creative / 100% AWESOME
- Enjoy working with a team and alone as the situation dictates
- Adaptive, Flexible!
- Embody "great attitude"
- Unwavering integrity and endless work ethic
- Appreciate constructive feedback, as well as graciously providing the same
- Tenacious and self-motivated
This is not an exhaustive list of duties, responsibilities, and conditions.
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*
