What are the responsibilities and job description for the Community Engagement Specialist position at VirtualVocations?
A company is looking for a Community Engagement Specialist to enhance customer experience through social media engagement.Key ResponsibilitiesMonitor and engage with discussions in the community Facebook GroupRespond to customer inquiries across various social media platformsIdentify trends and collaborate with teams to improve customer support strategiesRequired Qualifications3 years of experience in social media support and community managementFamiliarity with Facebook Groups and ad comment moderationExperience in tracking customer sentiment and reporting insightsTech-savvy with proficiency in social media management platformsWillingness to work a flexible schedule based on customer needs
