What are the responsibilities and job description for the Director of Destination & Business Operations position at Visit French Lick West Baden?

Company Description

The resort communities of French Lick West Baden have been providing Indiana getaways for over a century, offering gracious hospitality, luxury, and a variety of indulgent opportunities. Visitors are captivated by the welcoming atmosphere and often return for generations, making it a true home away from home.

Role Description

This is a full-time on-site role for a Director of Destination & Business Operations at Visit French Lick West Baden located in West Baden Springs, IN.

The Director of Destination & Business Operations is a key leadership role responsible for overseeing financial management, human resources, office operations, and general administrative support for Visit French Lick West Baden. This position ensures financial stability, organizational efficiency, project management, and strategic development while promoting tourism and economic growth.

In addition to core responsibilities, this role offers opportunities for regional and U.S. travel for those interested in representing the organization at industry conferences, networking events, and tourism-related meetings.

Key Responsibilities :

Financial Management :

Oversee financial operations, including budgeting, forecasting, and financial reporting.
Ensure compliance with federal, state, and local financial regulations.
Manage accounts payable, accounts receivable, payroll processing, and financial reconciliation.
Prepare monthly, quarterly, and annual financial reports for the executive director / CEO and the board of directors.
Administer payroll, including benefits deductions, tax withholdings, and compliance reporting.
Monitor and manage sponsorships and tourism-related funding allocations.
Work with auditors, accountants, and financial partners to ensure financial and tax / revenue compliance.

Human Resources & Organizational Development :

Oversee all HR functions, including recruitment, onboarding, performance management, and employee relations.

Develop and implement HR policies and procedures in compliance with labor laws.

Manage employee benefits, compensation structures, and professional development programs.

Foster a positive, inclusive, and high-performing workplace culture.

Address employee concerns and lead conflict resolution efforts in alignment with company policies.

Office Management & Administrative Leadership :

Oversee daily office operations, ensuring efficiency in administrative functions.

Manage vendor relationships, office supplies, and technology systems.

Act as a liaison between staff, board members, government agencies, and industry partners.

Develop and implement policies to improve operational efficiency.

Maintain digital and physical records for HR, financial, and organizational documents.

Provide administrative assistance to the executive director / CEO and the board of directors.

Project & Destination Management :

Lead and oversee special projects related to destination development, tourism marketing, and business growth.

Represent the organization at conferences, networking events, and promotional opportunities. (optional)

Stay up to date on tourism trends, economic development strategies, and visitor experience enhancements.

Qualifications & Experience :

Bachelor’s degree in Business Administration, Accounting, Finance, Human Resources, Public Administration, or a related field.

Minimum of 3–5 years of experience in financial management, HR, office administration, or business operations.

Strong knowledge of accounting principles, financial reporting, and HR best practices.

Experience with payroll management, benefits administration, and labor law compliance.

Proficiency in operational software (e.g., QuickBooks, Sage, Monday, etc) and HR systems.

Excellent organizational and project management skills with attention to detail.

Strong written and verbal communication skills, with the ability to engage stakeholders.

Perform other duties as required.

Preferred Qualifications :

CPA, SHRM-CP, PMP, or PHR certification is a plus.

Experience in tourism, nonprofit, government, or destination marketing organizations (DMOs).

Project management experience with the ability to oversee multi-faceted initiatives.

Be knowledgeable about Orange County, Indiana and the French Lick / West Baden communities.

Possess strong facilitation and training skills.

Compensation & Benefits :

Competitive salary based on experience.

Comprehensive benefits package, including health insurance, retirement plans, retirement, and paid time off.

Opportunities for professional development, networking, and optional regional / U.S. travel.

Diversity, Equity, and Inclusion Statement :

At Visit French Lick West Baden, we are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and respected. We believe that a diversity of backgrounds, perspectives, and experiences enhances our ability to serve our community and promote tourism effectively. We are dedicated to providing equal employment opportunities and ensuring that our policies, hiring practices, and workplace culture reflect these values.

We strongly encourage applications from candidates of all backgrounds, including those from underrepresented communities, individuals with disabilities, veterans, and members of the LGBTQ community. If you require accommodations during the application or interview process, please contact us.

For inquiries or other questions, please contact us at : info@visitfrenchlickwestbaden.com or 812.936.3418

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Director of Destination & Business Operations

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