Food Service Operations Manager

Summary

In the role of Manager, you will be instrumental in leading our team to deliver outstanding customer service and operational excellence within our store. Reporting directly to the owner. You will utilize your core skills in inventory management, team supervision, and retail sales to enhance the dining experience for our guests. Your leadership will drive employee performance, while your premium skills in negotiation and recruiting will ensure a motivated and effective workforce. Join us to make a significant impact in a vibrant and fast-paced environment.

• Hire, train, evaluate employees, and manage entire staff
• Be food certified
• Manage food and labor costs
• Create new schedules
• Lead the team, making sure food is made accurately and taken to customers in a timely manner
• Keep the store tidy and clean
• Come to work with a positive attitude, and are willing to work well with others
• Leadership abilities and management experience a must
• Restaurant experience a plus
• Coordinate new hire paperwork with owners and be responsible for all employees understanding policies and procedures
• Work as a team in addition to manager duties
• Start and maintain a training checklist for new employees, and communicate with shift leaders about skills, strengths and weaknesses that new employees possess
• Manage inventory and place orders to vendors
• Send out updates to employees and owners on a regular basis
• Manage all interviews, evaluations, and training
• Hold bimonthly meetings
• Write up employees as needed, coming up with a plan of action to solve problem behaviors, giving recommendations if needed regarding termination
• Show exemplary knowledge of the job and excellent customer service
• Deal with upset customers/problems with food in a polite way, making sure the customer is happy
• Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued
• Communicate with owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low
• Communicate with owners about employees: strengths and weaknesses, dependability, customer service, etc.
• Be on time and ensure the team follows by example
• Communicate with owners about new ideas i.e. better methods to improve efficiency, safety, new recipe ideas, etc.
• Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner
• Keep the front lobby and outside area clean
• Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times
• Assist and ring up guests, answer phone calls and take orders over the phone
• Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner.
• Prep food according to proper procedures and insure entire staff is following proper procedures and recipes
• Communicate with other staff to ensure that all orders are made correctly and in a timely way
• Follow sanitation guidelines
• Stock and rotate food
• Adhere to safety procedures
• Practice cost-cutting measures
• Track food quality
• Handle special circumstances
• Communicate effectively with coworkers, managers, and owners
• Follow health, sanitary, and safety requirements
• Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency
• Maintain a clean and work appropriate personal appearance

Job Type: Full-time

Pay: From $45,000.00 per year

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $45,000