What are the responsibilities and job description for the Commercial Operations Manager position at Vitestro?
Staffing shortages in healthcare, aging population and rise in chronic diseases are huge problems that the health sector is currently facing. These problems will continue to persist in the coming years.
The issue is especially pronounced in the field of laboratory medicine. We need breakthrough solutions to guarantee timely and reliable test results for patients. Vitestro is the first company in the world to commercially introduce an autonomous blood drawing device in European hospitals end 2024. The unique technology combines 3D ultrasound based on AI and precision robotics to perform a blood drawing procedure autonomously.
The team, based in the Netherlands, has worked six years on the development while growing to 60 people. With this device, we address an unmet clinical need, supporting clinical laboratories to offer great access to care with fast and correct diagnoses for patients.
The product
Vitestro’s autonomous blood drawing device can perform all the steps of the procedure (e.g. tightening the tourniquet, scanning the arm, selecting a suitable vein, bringing the needle in, filling the blood tube to the right level, mixing them, and placing a bandage on the puncture site), and can simultaneously inform the patient on the progress and what to do during the procedure via the user interface screen. Through this interface, the patient can also start the procedure once ready. The device will typically be used in an outpatient setting.
Embark on an exciting journey with us as we seek a dynamic
Commercial Operations Manager
To drive efficiency and excellence within Vitestro Europe's commercial department. In this role you will recommend ways to strengthen the sales and commercial operations processes with the goal of creating a global high-performing team.
If you are passionate about managing the details of the sales process, developing global procedures for the commercial team, reporting on sales, and shaping the future of our global operations, this role is for you.
Your Mission:
- Supporting Sales Execution: Lead sales activities and assist business development executives in various tasks, from creating sales pitches to building compelling business cases.
- Creating and Optimizing Work Processes: Revolutionize our commercial department by crafting and refining workflows to enhance internal productivity.
- Developing Reporting and Monitoring: Monitor and report on operational progress, providing valuable insights to support strategic decision-making.
Your Responsibilities:
- Develop, maintain, and report KPIs related to Sales and Commercial Operations.
- Drive direction and improvements for the CRM system, ensuring optimal functionality.
- Conduct funnel management, measure activity and compliance, and monitor forecasting performance.
- Manage customer contracts, ensuring accuracy and timeliness in new contracts and renewals.
- Produce monthly sales reports, support the sales forecasting process, and coordinate sales funnel reviews.
- Prepare sales presentations and assist in crafting business cases for prospective clients.
Reporting directly to the VP Marketing & Sales and Customer Success Europe, you'll collaborate closely with key stakeholders including the marketing & communications lead, business development team, and customer success team.
Requirements:
- Bachelor degree or higher.
- 3-6 years of relevant experience, preferably in a commercial environment or strategy consulting.
- Ability to lead through influence and drive stakeholder alignment.
- Enjoy analyzing data and deriving insights to shape strategy.
- Demonstrated strategic thinking with a hands-on approach.
- Strong problem-solving skills with a growth mindset.
- Fluency in Dutch and English (French proficiency is a plus).
If you're ready to make a significant impact on commercial operations and play a pivotal role in shaping our global success, apply to become our Commercial Operations Manager. Let's drive performance and innovation together.
What do you need to know before applying?
We need a go getter who enjoys solving the challenges we see in business development of our breakthrough medical device. We are looking for someone who gets enthusiastic about reaching our goals as a team. A fit with our team values is important which are: Contribution to Patient Care, Realizing Breakthroughs, Team Play, Ownership & Dedication and Champions League (playing at the highest level).
Are you excited?
We totally understand that, so are we! By joining us, you can play an active role in changing the future of health care. Excited to join our revolution? Then we’d love to hear from you!
If you think you've got what it takes, but you don't meet all the requirements - we still recommend you apply. We would love to learn about your interest and experience, and consider if you can be a good fit for Vitestro. Nobody is a perfect fit, and we welcome applications with imperfections. We offer a learning environment where we grow together!
For questions, please contact Esther Crena Uiterwijk, esther.crena.uiterwijk@vitestro.com
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