What are the responsibilities and job description for the Team Lead, Community Health Worker position at Viva Health?
VIVA HEALTH, ranked one of the Best Places to Work by Modern Healthcare, is currently seeking a Team Lead, Community Health Worker to join our team in Birmingham, AL!
VIVA HEALTH is the first and only Alabama-based plan to be named an overall 5-out-of-5 Star Medicare Advantage Plan. Our employees are a part of the communities they serve and proudly partner with members on their healthcare journeys. Come join our team!
The Team Lead, Community Health Worker will work alongside the Alabama Coordinated Health Networks (ACHN) and/or Medicare teams to ensure that patients have access to all covered services appropriate to the patient’s condition or circumstance. This role will assist Care Coordinators, Care Managers and Community Health Workers in carrying out care management services by providing assistance with promoting disease self-management, utilizing approved education tools, providing information to the patient on medical and community services as directed, and assisting with carrying out established plan of care as directed. This position may also assist with Health Risk Assessments and referral generation. This individual may also assist leadership with training and administrative responsibilities such as reviewing and organizing reports for distribution to staff to ensure all requirements of Care Coordination are met. This position may travel to locations within the relevant service area through a reliable means of transportation insured in accordance with Company policy.
REQUIRED:
- Associate degree
- Three years of experience as a Community Health Worker or in a Healthcare Contact Center
- Additional experience may be considered in lieu of education
- Valid driver's license in good standing
- May require significant face-to-face patient contact, with duties regularly performed away from the principal place of business
- Willing to submit to vaccine testing and screening
- Good interview and telephone skills, as well as the ability to work with recipients in a caring and helpful (assertive and tactful) manner
- Ability to understand health-related service delivery systems
- Ability to utilize Microsoft Word and Excel
- Strong service coordination and navigation skills
- Excellent communication and relationship skills
- Ability to analyze varied environmental factors in relation to patients’ wellbeing
- Organization and time management skills
- Ability to be flexible, adaptable and work effectively in a variety of settings especially in the community
- Basic computer skills
PREFERRED:
- Five years of experience in case management, human services, public health, or experience with the underinsured population
- Abundant knowledge of Alabama Medicaid
- Good individual and community assessment skills
