Deskside Support Technician

Job Title : Desk Side Support

Location: Hamilton, MT 59840 (Onsite)

Responsibilities:

• Experienced in Desktop Laptop, troubleshooting 
• Experienced in installation, configuration and OS troubleshooting 
• Experienced in Asset Management Should have experience in application support 
• Knowledge on iPhone configuration 
• Should have exposure to basic network troubleshooting 
• Exposure and understanding of ticketing tool 
• Understanding of ticketing process incident/service requests 
• Understanding of SLA and meeting targets 
• Understanding of Service desk process of logging tickets and allocation 
• Understanding of Asset/inventory record process, System & Peripherals movements etc 
• Understanding to coordinate with vendors/principles 
• Understanding of client management, user response (email/verbal) 
• Managing SLAs for its respective sites.
• Hands-on experience on ticketing application.
• Knowledge of Hardware asset management.
• Working on incidents and requests, troubleshooting hardware and software issue.
• Experience to Installation and configure operating systems, applications and software/driver updates.
• Experience on remote assistance in PC set up, upgrades, troubleshooting.
• Hands-on experience on Microsoft excel.
• Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites.
• Keeping required documents handy and updated.
• Escorting third party engineers at site.
• Smart hand request/Hands and feet support for network/printer/firewall activities etc.
• Packing and unboxing laptops.
• Quality Assurance Testing of laptops
• Move equipment between Hub/tech Hub, Goods in and Loading Bay
• Disposing equipment
• Liaising with site facilities for maintenance of the Hub/tech Hub area
• Monthly/weekly Inventory audit
• Placing Hardware/accessories orders and managing Threshold stock
• Handling Customer service support
• Deskside Support calls
• Receiving equipment from clients and updating stockroom.
• Managing stockroom.
• Should have worked in Manufacturing & Production line support from IT Perspective

• Soft Skills
• Excellent communication and conversation skills 
• Should have a great customer handling skills.
• Able to handle unforeseen situations
• Can drive value and its methodology
• Other Skills / Experience
• Ability to work flexible hours from time to time to cover for other URGENT issues which may occur at the site.

Job Type: Contract

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person