Description

COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed, and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America’s most vulnerable”.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

The Community Support Worker in support of our Bi-lingual Services is responsible for conducting community support activities in accordance with VOA Chesapeake and Carolina's operation as a Core Service Agency. In this role, the Community Support Worker provides consumer services that are essential for assisting the consumer in the achievement of rehabilitation and recovery goals as defined in the consumer’s Individualized Service Plan. Approximately 90% of the time, the Community Support Worker will be engaged in activities out in the community and/or the consumers’ natural setting.

RESPONSIBILITIES:

• Manage a caseload of approximately 40 adults
• Assist the consumer in the development of interpersonal and community coping skills.
• Assist the consumer in the development of relapse and symptom management strategies and plans.
• Participate in the preparation of the Individualized Service Plan with specific, measurable, behavioral objectives, and action plans.
• Provide and coordinate referrals to make sure that the consumer receives the requested assistance.
• Conducts visits to the consumer’s job site, home, hospital room and other natural settings.
• Transport consumers in personal vehicle as needed
• Transport or coordinate transportation for consumers as needed
• Adheres to Volunteers of America Chesapeake’s documentation requirements
• Documents all billable activities IAW MHRS/VOAC Standards
• Meet weekly with the Treatment Team to discuss programmatic issues.
• Turn in billing/Progress notes weekly
• Establish and maintain a community resources and referral index.
• Provide crisis intervention to consumers as necessary.
• Perform duties as outlined in Program’s Operation Manual.
• Perform duties as assigned.
• Meet assigned weekly/monthly productivity requirements (400 units per month)

PHYSICAL REQUIREMENTS

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
• Operating office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of time.
• Occasionally, ability to lift, carry, push, pull or otherwise move objects, including the human body.

EFFECT ON END RESULTS:

• Improve or increased stability in the consumer’s level of functioning.
• Insures that each consumer’s individualized needs are met.
• Insures that all documentation pertaining to consumer services is completed in compliance with agency policies and funding source requirements.
• Presents a positive image to the residents and public.
• Ensure compliance with contractual obligations.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Qualifications

REQUIREMENTS:

• High School or GED required with 2 year of study at an institution of higher education or 3 years’ experience in a relevant human services field.
• A minimum requirement of at least 1 year of related human service activities/experience
• Experience working in a community based and multicultural setting is preferred.
• Ability to develop an effective working relationship with the consumer population.
• The ability to be a self-started and work independently with limited supervision at times
• Self-motivated with the ability to motivate others.
• Ability to relate to individuals making significant life decisions.
• The ability to multitasks and handle a non-traditional work environment.
• Possess strong organizational skills, and have strong oral and written communication skills
• Experience with Microsoft Word, Excel, Power-point, Outlook Email, and other systems i.e. electronic time punches, electronic medical records etc.
• Valid Driver’s license
• CPR/First Aid Certification must be acquired and maintained once employed
• Bilingual in any language a plus but Spanish/Latino preferred .

EEO/AA