SERV Case Manager - Grand Rapids

POSITION DESCRIPTION

SUMMARY:

Under the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Funding, the Case Manager is responsible for the provision and coordination of suicide prevention services for eligible Veterans at risk of suicide and their families. The Case Manager provides services through ongoing support; expertise through assessment; planning; program implementation and evaluation of individual client needs. When not engaging with clients, the Case Manager will additionally be tasked with recruiting veterans and active-duty members believed to be at-risk of suicide through creative outreach tactics as well as building relationships with organizations in our service area.

ESSENTIAL JOB FUNCTIONS:

• Provide direct and comprehensive suicide prevention case management to Veteran households as needed
• Promote advocacy, planning, resource development and daily support.
• Produce high quality documentation in a manner consistent with SERV/VOAMI guidelines
• Maintain accurate records of all case management activities
• Inform supervision of crises and emergencies as they arise
• Complete all case notes in a professional, timely manner
• Generate referrals for needed programs and services
• Provide case management to Veterans and family members from various socio-economic, cultural, ethnic, educational, and other diversified backgrounds
• Ensure compliance with HIPAA Privacy Rule and all Federal laws and regulations regarding privacy practice procedures
• Partner and collaborate with Peer Support Specialists, SERV staff, VOAMI Veteran program staff (SSVF, GPD, VFSP, HVRP) and other departments when necessary
• Establish and maintain relationships with external resources and referral organizations
• Represent VOAMI and the SERV program in the community and engage in public events
• Develop relationships with community resources that encourage partnerships
• Provide consultation/education to Veterans and families on community resources and VA benefits
• Maintain awareness of suicide prevention treatment options
• Participate in required program meetings/conferences/trainings
• Develop and maintain professional standards of service, coordination of suicide prevention services with other programs, representing the program in contacts with the community and having substantial accountability for program effectiveness and evaluation
• Use clear and accurate communication skills (both verbal and written) to facilitate communication with the client
• Conduct evaluations at time of intake and program exit utilizing designated assessment tools, including screenings and questionnaires
• Establish and maintain community resources
• Perform other duties and responsibilities that may be assigned by the supervisor as needed for the benefit of the Veteran, family, and quality of services provided

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Extensive knowledge of the principles, procedures, and best practices in the industry 
• Knowledge of mental illness, trauma, substance abuse, physical disability and other common barriers for the served population, and an ability to work with these individuals   
• Knowledge of the fundamentals of grants and contracts 
• Ability to work flexible hours and travel as required  
• Knowledge of advocacy, community service and referral 
• Excellent organizational skills and attention to detail   
• Strong analytical and problem-solving skills  
• Ability to organize and perform work independent of direct supervision 
• Ability to use sound judgment in crisis situations 
• Ability to work effectively with individuals of varying incomes, skill levels, experiences, and cultures 
• Ability to manage multiple tasks simultaneously through effective planning 
• Ability to commit to the VOAMI mission  

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s in Counseling or Social Work with experiencing in mental health, substance abuse, Veterans services, and/or case management.
• Availability to work a non-traditional schedule that may include additional hours, in a limited capacity
• Some travel may be required with advance notice
• Must have a valid Michigan driver’s license and acceptable driving record
• Must have quality interpersonal, written, and verbal communication skills
• Experience with Microsoft
• Strong organizational skills and ability to multi-task
• Ability to speak and write clearly

ESSENTIAL REQUIREMENTS:

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential duties of this job.  While performing the duties of this job the employee is frequently required to sit, stand, walk, talk, see, hear, use hands and fingers to manipulate keys on a keyboard, and drive. The vision requirement includes close and distant vision. Occasionally required to lift up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to complete the application process or to perform the essential duties of the job. 

Environmental Working Requirements:

Work is done in either an on-site or remote office environment with exposure to computer screens. Assignments may require work to be done on an individual basis or in teams with members at various staffing levels. The work environment, at times, may subject staff to behavioral and medical events that could be physically hazardous.   

Other Requirements: 

• The ability to work various shifts and irregular hours to meet agency’s needs; Attendance on scheduled shifts and participation in mandatory meetings and trainings. Must maintain a valid Michigan driver’s license and driving record that satisfies insurability requirements  

VOAMI is an equal opportunity employer that is committed to diversity, equity and inclusion for both our employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.