Store Manager

Position Title: Store Manager

Program: Thrift

Classification: Exempt

Reports To: District Manager

Objective

Provide operational and financial oversight and direction to the Thrift Retail store consistent with the short-and long-term interests of Volunteers of America Michigan and its employees

Essential Functions, Duties, & Responsibilities

1. Responsible for the daily operation of the Thrift Store and supervision of staff

· Manage overall activities of the store.

o Evaluate procedures and make recommendations for increased savings and cost reductions

o Walk areas of store to ensure service/security including outside dock, parking lots, production, bathrooms, offices, display counters, break room and sales floor

o Direct oversight of opening and closing procedures by delegated staff

· Provide leadership to staff and promote effective communication on all levels

· Develop and train workforce to ensure effective job performance

· Plan work schedules to ensure proper distribution of assignments and adequate staffing, space and facilities for performance of duties

· Oversee compliance of staff with all established agency policies and procedures, such as safekeeping of agency funds and property, personnel practices, security, theft-prevention, and record-keeping procedures

· Create spreadsheets, letters and databases on PC using a variety of software applications

· Record and report daily sales figures to the District Manager

· Maintain safe working conditions for employees and customers; resolve safety concerns

· Ensure that store is in compliance with all employment, state and Federal laws

2. Additional Responsibilities

· Maintain compliance with VOA Michigan policies and procedures

· Ensure that all duties and responsibilities are carried out in a timely and orderly fashion so that VOA Michigan functions in the most efficient manner possible

· Other duties as assigned by the Vice President of Enterpriseand Thrift

Knowledge, Skills and Abilities

· Associate’s degree in Business Administration, Merchandising Management, Advertising or other related field with three years of management experience in retail or secondary retail sales or an equivalent combination of training and experience

· Demonstrated increasing responsibility and performance in acquired experience

· Knowledge of retail and or store management including personnel, inventories, cash accounting techniques, operation of cash registers, personal computers and basic security

· Ability to determine appropriate re-sale pricing on a wide variety of merchandise quality, price and age

· Knowledge of basic personnel and safety laws and requirements

· Basic knowledge and skill in the hiring and supervision of staff including motivational techniques, disciplinary action, evaluation and promotion

· Skill and ability to train and coach employees including, customer service, safety, cashiering and others

· Skill in basic organization to conduct meetings, to prioritize, track and complete assigned tasks

· Skill and ability in interaction with customers and knowledge of customer service including handling customer complaints and resolving disputes

· Role Versatility

· Ability to work flexible hours and travel as required

· Ability to independently perform all of the duties of the position efficiently and effectively

Working Conditions

The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Works in office and outdoor settings and travels frequently. Interacts with staff, customers, regulatory agencies and vendors. May be subjected to interruptions throughout the day. May be subject to hostile and/or emotionally upset staff and/or customers

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit, stand, reach, bend, stoop, hear, lift, walk, talk and drive. The vision requirement includes: near and far vision

Job Type: Full-time

Pay: $54,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $54,000 - $55,000