MEDICAL PROGRAM DIRECTOR

Description

Medical Program Director

Classification: Exempt
Reports to: Vice President of Residential Services
Date: February 2025
 

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets.  As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

­­­­­­­­­­­­­­­­­­JOB DESCRIPTION

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Summary/Objective

The Medical Program Director is responsible for overseeing the psychiatric services offered within the Volunteers of America Northern Rockies. This role ensures that all Medical Team operations comply with VOANR policies and procedures, and align with the organization’s mission of providing quality care to the communities. Key responsibilities include maintaining quality assurance and compliance with medical standards, managing the medical team’s performance, facilitating effective care coordination, and supporting program operations in line with strategic goals.

Essential Functions

• Responsible for managing the daily operations of the Medical Team, including maintaining calendars, agendas, and provider caseloads, as well as coordinating team meetings, student rotations, and patient appointments.
• Oversight of quarterly reviews and the distribution of review lists to medical providers in accordance with organizational standards and policies.
• Conduct monthly inventory of medication closets in collaboration with nursing team and oversee the processing of all incoming and outgoing lab slips.
• Provide timely documentation for medications-only clients, and collaborate with the Medical Team to review patient referrals and determine the appropriateness for medical services, while maintaining all medical information systems (MIS).
• Perform quality reviews of MAT program intakes to ensure compliance with enrollment protocols.
• Organize and manage supplies for the Medical Team, effectively communicating the staff’s needs to the VP of Residential Services.
• Assist in building a positive team culture and conduct medical staff meetings.
• Provide oversight and supervision to medical staff, establishing operational policies with direction from the Vice President of Residential Services.
• Review and assess trends in the VOANR critical incident system and liaise with local hospitals and facilities as needed, informing clinical staff of inpatient admissions and treatment progress.
• Process and organize QOL and SOR invoices, ensuring adherence to VOANR polices and procedures.

Competencies

• Proactive and possessing a keen intuition to anticipate and address support needs.
• Effective communicator, both oral and written.
• Adept at building and maintaining positive relationships with diverse individuals and groups.
• Skilled in organizing and prioritizing large volumes of information.
• Solutions-oriented, with the ability to function effectively under pressure to meet tight deadlines.
• Capable of working independently and collaboratively as part of a team.
• Continuous demonstration of behaviors aligned with a posture of servant leadership and VOANR cultural values.

Supervisory Responsibility

This position has direct administrative supervisory responsibilities of the medical providers and nurses and may serve as a coach or mentor to other positions within the organization.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. This job's specific vision abilities include close vision and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.  Administrative on–call.

Travel

Some travel is expected for this position.

Required Education, Experience, or Eligibility Qualifications

• A Bachelor’s degree in closely related field.
• Minimum of two years of medical office management experience.
• Highly proficient with Microsoft Office Suite products including; Word, Excel, PowerPoint, Microsoft Teams, Outlook and Adobe Acrobat.
• Highly skilled with video conferencing, Zoom, and app-based scheduling.
• Proficient in using Electronic Health Records (EHR). Netsmart and OrderConnect training provided during orientation.

Preferred Education and Experience

• Master’s degree in closely related field.
• Three to five or more years of experience in medical office management, supervising employees, and medical office experience.

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics.  Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.  If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.

Qualifications