Eviction Prevention Coordinator I

Description

Benefits:

• Vacation and Sick Time: accruals are based on hours worked, available to use after 30 days of employment.
• Holidays: 8 paid per year 2 paid floating holidays
• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Flexible Savings Account (FSA) – medical & dependent care
• Free Employee Assistance program
• 403(b) Retirement Plan matching
• Paid travel time between clients; Mileage reimbursement; and free trainings

GENERAL FUNCTION:

The primary goal of the eviction prevention program is to address certain needs in the community resulting from financial hardships and other social and economic barriers and to prevent evictions by paying past due, current, and future rent to landlords for eligible clients. The Eviction Prevention Coordinator I will assist clients with case management services and possible endangerment of current and/or future housing while providing excellent customer service to both landlords and program participants.

PRINCIPAL ACTIVITIES:

• Accept referrals of clients from the Coordinated Entry Support Specialist.
• Target resources to people most likely to become homeless after eviction.
• Develop strong collaborative relationships with area landlords and property owners.
• Utilize mediation, conciliation, and negotiation skills to explore all possible solutions to maintain housing including setting up payment plans involving multiple parties. Practice neutrality and strong negotiation between landlords and tenants to preserve landlord/tenant relationships.
• Ensure clients understand rental agreements, housing policies, and procedures.
• Collaborate with other departments and partner agencies to maximize participant outcomes, program goals, and agency mission.
• Work closely with Renter Certification program to increase client’s education on landlord/tenant rights and responsibilities.
• Determine and recommend the level and duration of financial assistance for eligible participants.
• Model problem-solving for clients.
• Make referrals to a customized array of services available in the community.
• Maintain strict confidentiality of client information in conformance with related policies and procedures.
• Collect all data needed for payments to landlords.
• Maintain eligibility documentation for each household assisted. 
• Participate in meetings as requested by supervisor.
• Completing monthly reports for client services and expenditures
• Perform related duties as assigned.

CASE MANAGEMENT ACTIVITIES:

• Provide clients landlord negotiation, behavioral health, benefits and employment connection services, housing stability and tenancy support services, and other client stability support services as needed.
• Provide trauma informed, culturally appropriate, and client centered services.
• Must be available to meet with clients in person as needed to meet client needs.
• Developing and monitoring an action plan with clients for housing stabilization.
• Complete chronological progress notes within 24 hours of contact with client or collateral encounter.  
• Develop initial service plan specific and tailored to the client needs identified during initial intake assessment/screening process.
• Revise or update services plans at least every three months.
• Completion of referral documentation and informed consent for supportive services.
• Routinely assess strengths and barriers to housing stability (including health, substance use and mental health issues), and provide appropriate referrals to supportive services in a timely manner.
• Support with developing income increase strategies, money management, employability, and wage progression.
• Timely completion of Fenn-Jorstad Self-Sufficiency Matrix to assess participants’ sufficiency level across multiple life domains.
• Complete assessments for housing retention and long-term stability during this program participation, and after graduation.

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Qualifications

QUALIFICATIONS: 

• Bachelor’s degree in conflict resolution, social work, psychology, communications, or social services preferred. In lieu of degree, additional and adequate work experience is acceptable.
• Candidates with lived experience are encouraged to apply.
• Experience working with clients that have mental illness and substance abuse challenges.
• Experience working with families and individuals in crisis.
• Training and experience with Motivational Interviewing and knowledge of strength-based approaches highly desired.
• Ability to provide culturally appropriate services to people from diverse backgrounds.
• Effective organizational skills, and attention to detail and accuracy.
• Demonstrated conflict resolution, communication, and negotiation skills.
• Ability to stay neutral and unbiased when conciliating and working with parties.
• Comfortable helping others in high stress, pressure, and conflict situations.
• Commitment and ability to engage in an empathetic, non-judgmental way with people in crisis situations.
• Strong verbal and written communication skills.
• Demonstrated sensitivity to the needs of clients experiencing housing instability and at risk of homelessness.
• Strong attention to detail and data integrity.
• Ability to prioritize and work independently/remotely, and in the office as needed.
• Knowledge of human services in Snohomish County preferred but not required.
• Computer literacy, and high proficiency in MS Office programs, especially Excel.
• Highly developed interpersonal skills with the ability to work cooperatively with staff, landlords and program participants.
• Bilingual applicants highly encouraged to apply, especially the following languages: Romanian, Romani, Romansh, Ukrainian, Russian, Marshallese, and/or Arabic.

Salary : $26 - $28