Customer Engineer

The ideal candidates will be responsible for the hardware break / fix support. Experience in software support would be a plus; however, candidates should have some knowledge of windows, Linux and Solaris.

· Installs, troubleshoots, and maintains products/equipment (DELL, IBM and HP Servers).

· Identifies, analyzes, and repairs product failures, orders, and replaces parts as needed.

· Determines and recommends which products or services best fit the customers' needs.

· Familiar with a variety of the field's concepts, practices, and procedures.

· Relies on experience and judgment to plan and accomplish goals.

Experience and Skills Required:

· Possess positive attitude and strong analytical skills

· Must be a self-starter who is able to work independently without supervision and within a team environment

· Must possess a professional demeanor and the ability to develop effective working relationships with end users and stakeholders

· Must be a good team player

· Working experience with Oracle/Sun, Isilon EMC HW is a must

· Working experience with Remote Access Cards (IBM RSA, HP iLo, Dell IDRAC)

· Working experience with HP BL\DL\M\Blades\Apollo

· Working experience with DELL 13G/14G servers

· Working experience with IBM servers

· CompTia A Certification is a plus

· CompTia Server Certification is a plus

· HP Certification is a plus

· Dell Certification is a plus

· IBM Certification is a plus