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Assistant Spa Manager

Scottsdale, AZ | Other

Job Description

Job Number 22167922
Job Category Spa
Location W Scottsdale, 7277 East Camelback Road, Scottsdale, Arizona, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management


Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.


Education and Experience

• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.


Supporting Management of Spa Operations and Budgets

• Assumes the responsibilities of the Spa Director in his/her absence.

• Ensures all employees have the proper supplies, equipment and uniforms.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Manages supplies and equipment inventories within budget.

• Maintains cleanliness of spa and related areas and equipment.

• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

• Strives to improve service performance.

Conducting Human Resources Activities

• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

• Ensures employees understand expectations and parameters.

• Brings issues to the attention of the department manager and Human Resources as necessary.

• Observes service behaviors of employees and providing feedback to individuals.

• Participates in employee progressive discipline procedures.

• Participates in an on-going employee recognition program.

• Reviews comment cards and guest satisfaction results with employees.

• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Supervises on-going training initiatives and conducting training when appropriate.

• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Skills for Assistant Spa Manager

The job skills required for Assistant Spa Manager include Customer Service, Responsibility, Initiative, Guest Service, Skin Care,and Financial Management etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Spa Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Spa Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Assistant Spa Manager

The following is the career advancement route for Assistant Spa Manager positions, which can be used as a reference in future career path planning. As an Assistant Spa Manager, it can be promoted into senior positions as a Pool and Health Club Manager Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Spa Manager. You can explore the career advancement for an Assistant Spa Manager below and select your interested title to get hiring information.

How to Become an Assistant Spa Manager

If you are interested in becoming an Assistant Spa Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Spa Manager for your reference.

Step 1 Understand the job description and responsibilities of an Assistant Spa Manager

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Step 2 Knowing the best tips for becoming an Assistant Spa Manager can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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