Dispatcher

Waldo Community Action Partners (WCAP) is seeking Dispatchers! Openings are available in Belfast.

Sign on Incentive of $2,000 Available – $500 payable after successful completion of 90 days, $750 payable after successful completion of 6 months and $750 after successful completion of one year.

WCAP is a charitable, educational, 501(c)(3) private non-profit organization. It is designed to utilize and mobilize public and private resources to assist low-income Waldo County residents in the alleviation of poverty and address its underlying causes.

WCAP provides transportation services to residents of Waldo, Knox, Lincoln, and Sagadahoc counties as well as the communities of Brunswick and Harpswell through its MidCoast Public Transportation and MidCoast Connector Maine Care Transportation programs.

The Dispatcher is responsible for efficiently assigning trips to drivers and subcontracted companies, while maintaining excellent customer service with a positive attitude in Region 5, including appointment and data entry along with clerical functions.

Duties include but are not limited to:

Program Administrative Functions

1. Works closely with the Mid-Coast Connector Provider Relations to identify certified providers available to conduct transports.

2. Assists in driver recruitment.

3. Performs client intake and maintains client data; performs data entry.

4. Maintains driver information in department database.

5. Provides customer service to clients over the phone.

6. Processes pre-ride trips sheets.

7. Coordinates vehicle availability with Fleet Manager/Safety Specialist.

8. Assigns trips as they come into the Easy Rides software to transportation providers using availability and least expensive mode, with an emphasis on cost containment as a basis for distribution following approved processes in compliance with contract provisions.

9. Reassigns trips returned from transportation providers following approved processes in compliance with contract provisions.

10. Follows up by telephone daily to ensure that providers can do the trips assigned for the next day.

11. Implements a backup plan to redistribute last minute returned trips.

12. Provides drivers with assistance and instruction during transport, including directions as needed; communicates and enforces department policies, procedures and processes; provides input into driver evaluation and disciplinary processes.

13. Assists in handling accidents, incidents and vehicle break downs.

14. Assists with post-ride trip processing.

15. Reviews trip data accuracy, and analyzes cost effectiveness of rides and routes to ensure maximum efficiency.

16. Maintains processes and relationships to ensure that MaineCare member trips can be provided 24/7.

17. Maintains a professional relationship with the Department of Health and Human Services and other referring agency caseworkers involved in scheduling rides for MaineCare members.

18. Identify and assess customer needs to improve their experience.

General Requirements

• Must have adequate transportation, a valid driver's license and meet WCAP's insurance requirements.
• Must meet WCAP’s background clearance requirements.
• Ability to pass pre-employment and on-going random drug-alcohol testing.

Experience and Skill Requirements

The following experience and skills are considered essential:

• At least two years of related office experience.
• Strong communication skills.
• Must be flexible and able to work with multiple staff members.
• Strong time management and organizational skills.
• Proficient skills in Microsoft Word, Excel and Outlook, and other specialized software specific to the position.
• Must be familiar with Region 5 area.
• Must be trained in Easy Rides software within 30 days of hire.

Education Requirements

The following education requirements are considered essential:

• High School graduate or equivalent.

** All requirements and skills are considered to be essential, unless otherwise indicated

A detailed job description is available on our website: www.waldocap.org. Please submit a completed WCAP employment application also available on our website to: Human Resources, WCAP, PO Box 130, Belfast, ME 04915. This position will remain open until a suitable applicant is found. WCAP is an Equal Opportunity Employer.

Work Remotely

• No

Job Type: Full-time

Pay: From $16.97 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• On call

Work Location: In person

Salary : $750