Manager Employee Communication

Minimum Qualifications

Education

• Bachelor’s degree in Journalism, Communications, Business, Media or related fields of study

Experience

• Minimum ten (10) years working in fast paced internal communications environments applying corporate branding and messaging standards that demonstrate consistent, clear and timely content, to include a minimum of three years’ experience managing and motivating team members effectively
  
  Certification/Licensure
• N/A

Preferred

• Master’s degree in Journalism, Communications, Business, Media or related fields of study

Summary

The Manager, Employee Communications Programs is accountable for overseeing multi-channel strategic employee communications. This includes, but is not limited to, communications channels such as metroweb homepage, several newsletters, podcast promotions, digital signage, and largescale annual events. This responsibility also manages the tracking and measurement of employee engagement and amplifying the GMs priority messages..

ESSENTIAL FUNCTIONS

• Develops and implements a strategic plan for employee content to promote a broad spectrum of organizational messages and priorities that align with our mission, vision and culture. This is necessary to increase two-way employee engagement and deliver clear, consistent, timely, on brand messaging.
• Manages the consistent flow of Multi-Channel Communications by establishing a cross functional production process to optimize channels and resources. Embeds listening mechanisms and the voice of the employee in communications. Oversee the tracking and measurement of employee engagement on all channels. Monitors and reports on key metrics to guide decisions and demonstrate impact.
• Demonstrates exceptional writing, proofing and editing skills by reviewing and approving staff work products, exemplifying corporate level quality and accuracy within all multichannel communications.
• Partners with senior management, Producer and agencies of record to develop internal annual campaigns and programs. This partnership strengthens the visual communication with employees and lifts engagement and credibility. Excellent judgement about the creative process, timing and priorities is required for success.
• Directs and motivates team to produce engaging employee content to ensure internal communication messages are consistent across all mediums and with external communication messaging.

• OTHER FUNCTIONS
• Accurately maintains the Authority’s Maintenance Management database. Enters work performance data, monitors work orders and backlog, assesses equipment performance trends, and predicts future maintenance requirements.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment
• Personal interview
• Verification of education and experience (including certifications and licenses)
• Criminal Background Check (a criminal conviction is not an automatic bar to employment)
• Medical examination including a drug and alcohol screening (for safety sensitive positions)
• Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.