What are the responsibilities and job description for the Instructional Media Expert – Support position at Washtenaw Community College?
Posting Details
Posting Details (Default Section)
Posting Number:
0603567
Position Title:
Instructional Media Expert – Support
Position is:
Regular full-time
Position Type:
Staff Position (Full Time/Part Time)
Department/Ofc.:
Economic Development
Position Description:
Why Join WCC?
- An inclusive, welcoming environment for our students, faculty & staff
- Generous Paid Time Off on top of 12 Paid Holidays
- Affordable & Comprehensive Health, Dental, Life & Vision Insurance
- 4:1 Employer Match for Retirement
- WCC Tuition paid for you AND your dependents
- Tuition reimbursement for colleges outside WCC
- Check our Total Rewards here
Position Summary:
The Instructional Media Expert – Support will provide customized faculty support for instructional technology media that relates to the Blackboard Learning Management System (LMS), Open Educational Resources (OER) initiative, MS Office Suite training and other 3rd party instructional tools. As part of the innovation team, the Instructional Media Expert – Support will support the expansion of instructional tools to promote new opportunities for student success.
This is a temporary outside-funded position that should last at least two (2) years. No continuing employment rights are implied beyond such funding.
Essential Job Duties and Responsibilities:
- Scheduled and drop-in faculty support for:
- Blackboard LMS instructional and technical needs.
- OER technical support for the curation and distribution through the Blackboard LMS.
- Adobe Acrobat Pro and MS Office technical assistance.
- Other 3rd party instructional technology tools associated with the LMS
- Resolving Tier II Blackboard tickets with expedited solutions while meeting WCC’s service level agreements accordingly.
- Increase skills competencies, as assigned, in the areas pertaining to the use of Blackboard, Adobe products, MS Office, 3rd party instructional software and design tools.
- Work collaboratively with the Innovation Team for solution implementation, task coverage and completion
- Communicate regular updates to the Manager, Innovation Technologies indicating volume, trends and opportunities for software issues or training opportunities.
- Assisting with Online Learning semester operations
- Conduct and support accessibility reviews for best practices of ADA, Universal Design for Learning (UDL) and/or WCAG compliance standards.
- Provide support for management and maintenance of LMS/CMS course sites.
- Proficient use of helpdesk software, including the ability to look up hardware, software, and user information in helping resolve issues.
- Work collaboratively with the WCC instructional designers, video specialists, and media specialists to efficiently resolve online course problems
- Communicate effectively and efficiently with all tiers of help/support staff
- Attend team, departmental and division meetings.
- Regular attendance on campus is required for this position.
- Other duties as assigned.
Hours/Schedule:
This position is identified as Work from Home eligible one(1) day per week ( Monday or Friday), based on determination that essential duties can 1) be performed outside of the worksite, 2) be performed without access to equipment, material, and files located on campus, 3) be performed without face to face contact with supervisor, students or staff, and 4) be performed remotely with an overall neutral effect on students, co-workers, and the organization as a whole.
Minimum Qualifications:
Minimum Required Knowledge, Skills and Abilities:
- Associates Degree or higher and two (2) years’ experience working with a technology platform (i.e. LMS), OR equivalent combination of education and technology experience.
- Intermediate skills in MS Office.
- Help desk experience and/or customer service/training experience combination.
- Effective communication and customer service skills.
- Active listening competencies.
- Ability to learn new software tools and higher-education instructional language.
- Ability to work with autonomy, and within a team unit
Preferred Qualifications:
Preferred Qualifications:
- Experience directly supporting higher education faculty.
- Learning Management System (LMS) experience.
Posting Date:
11/11/2024
Closing Date:
12/04/2024
Open Until Filled
No
Special Instructions to Applicants:
Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve our diverse community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating an inclusive, welcoming environment.
Washtenaw Community College is an Affirmative Action/Equal Opportunity Employer.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve our diverse community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating an inclusive, welcoming environment.
Washtenaw Community College is an Affirmative Action/Equal Opportunity Employer.
Salary/Hourly Rate:
$21.41 - $23.55
Salary Comments:
Salary : $21 - $24
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