What are the responsibilities and job description for the Automotive Service Advisor position at Waverly Express Tire & Alignment, LLC.?
Overview
We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will be the primary point of contact for customers, guiding them through their vehicle service needs and ensuring a positive experience. Your expertise in automotive diagnostics and repair will be essential in providing accurate information and recommendations to customers regarding their vehicle maintenance and repair services.
Responsibilities
- Greet customers warmly and assess their automotive service needs.
- Provide detailed explanations of services, including shocks struts, brake repair, and other vehicle maintenance tasks.
- Write service orders accurately, detailing customer concerns and recommended services.
- Utilize your mechanical knowledge to diagnose issues and provide solutions to customers.
- Coordinate with technicians to ensure timely completion of services while maintaining high-quality standards.
- Follow up with customers post-service to ensure satisfaction and address any further concerns.
- Maintain an organized service area and keep records of customer interactions and transactions.
Requirements
- Proven experience in automotive service management or a similar role is preferred.
- Strong understanding of vehicle maintenance, automotive diagnostics, and repair processes.
- Familiarity with service writing practices and the ability to communicate technical information effectively to customers.
- Mechanical knowledge related to various automotive systems, including alignment, brake systems, and general repair techniques.
- Excellent customer service skills with the ability to build rapport with clients.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- A valid driver’s license is required.
Join our team as an Automotive Service Advisor where your expertise will help ensure that our customers receive the highest level of service for their vehicles.
Job Types: Full-time, Part-time
Pay: $16.75 - $18.00 per hour
Expected hours: 34 – 50 per week
Benefits:
- Paid time off
Shift:
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Waverly, TN 37185 (Required)
Ability to Relocate:
- Waverly, TN 37185: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18