INC MAINTENANCE SUPERVISOR II

Wayne County Department of Social Services Build a career
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Paid Health Insurance for employees | Dental | 401-K | Life Insurance | Vacation/Sick Leave
12 Paid Holidays | Personal Observance Leave |Travel Reimbursement

Position Title and No.: Income Maintenance Supervisor II

Unit: Family and Children’s Medicaid - Economic Services Units

Grade/Salary Range: 72 IM SUPV II $53,401 - $97,323 Starting $66,238

Posting Date: Closing Date: Open Until Filled

DESCRIPTION OF WORK: This position is responsible for the administrative and technical supervision of income maintenance
caseworkers' staff. This position serves as the supervisor for a Family and Children’s Medicaid team, which involves all eligibility functions
(i.e., intake, processing, review, etc.)

The primary purpose of this position is to provide direct daily supervision to the staff and offer support, motivation, monitoring,
evaluations, training, guidance, and team building, which allows the unit members to provide quality service to their customers. This is
achieved through unit meetings, conferences, staffing, collective or one-on-one training sessions, evaluations, and the day-to-day
answers to questions asked by the caseworkers. This position performs other related duties as assigned. This position will require
assisting in emergency and/or disaster situations.

This employee will learn and use programs Compass Pilot and Compass Appointments (Compass Co-Pilot, if issued a DSS iPad) as required
by the position, including but not limited to requesting leave, approving leave, scheduling/receiving appropriate appointments, setting up
virtual files, scan/retrieve documents, receive/send tasks. Experience using Microsoft Office 2000 (Word, Excel, etc.) required.

EDUCATIONAL/EXPERIENCE REQUIREMENTS: Three years of experience as a caseworker or investigator in an income maintenance
program, preferably with one year of supervisory experience.

Knowledge, Skills, and Abilities Required: Considerable knowledge of all income maintenance programs, forms, and
documents used in determining eligibility. Considerable knowledge of using the income maintenance manuals and the NC Fast System.
General knowledge of all agency programs and services. General knowledge of community services and programs that could affect the
customer/applicant. Good mathematical, reasoning, and computational skills. Ability to instruct, organize, direct, and supervise. Ability
to communicate effectively with workers, supervisors, applicants, and community agencies to obtain pertinent data and to interpret
rules and regulations. Ability to present information orally and in written form. Must have access to transportation.

APPLICATION PROCESS: Only Online applications are accepted via www.waynegov.com.
To be considered for employment, the application must be filled out entirely with all supporting documents attached.
Resumes will not be accepted in lieu of completing the work history of the application in its entirety.

Attach: Diploma & Transcripts

An Equal Opportunity Employer/ADA Compliance