INCOME MAINTENANCE CASEWORKER III

Wayne County Department of Social Services Build a career
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Paid Health Insurance for employees | Dental | 401-K | Life Insurance | Vacation/Sick Leave
12 Paid Holidays | Personal Observance Leave |Travel Reimbursement

Position Title and No.: Income Maintenance Caseworker III – LTC 5306.046

Unit: Adult Medicaid - Economic Services Units

Grade/Salary Range: 70 IMC III $48,436 - $88,275.00 Starting $56,728

Posting Date: Closing Date: Open Until Filled

DESCRIPTION OF WORK: The primary function of this position is to determine initial eligibility and to re-determine on-going
eligibility for assistance through the Adult Medicaid Programs, which includes MAA, MAB, MAD, MQB-Q, MQB-E and primarily Long-
Term Care, CAP, and the Special Assistance programs. This includes determining initial eligibility for all applicants seen at the agency
and for all referrals received from the Adult Services Unit, hospitals, and facilities. This also includes re-determining eligibility for on-
going cases, and completing changes in situations as they occur, answering general inquiries by phone or in person and making
referrals to other program areas or agencies in the community when needed. This position is required to maintain and monitor
continual compliance for all program requirements and respond to the customer’s needs for assistance regarding their eligibility during
the time the case is open and to close the case when the customer is no longer eligible.

This worker must utilize the online NC FAST Program, Manuals, and DSS Administrative Letters as appropriate. This employee is
expected to make the final decision in determining eligibility by applying written policy but be able to recognize situations that should
be referred to the Supervisor for clarification. This worker must provide excellent customer service and maintain accurate
documentation and organized electronic records.

This employee will learn and use programs Compass Pilot and Compass Appointments (Compass Co-Pilot, if issued a DSS iPad) as
required by position to do, but not limited to request leave, schedule/receive appropriate appointments, set up virtual files,
scan/retrieve documents, receive/send tasks. Experience using Microsoft Office 2000 (Word, Excel, etc.) required.

EDUCATIONAL/EXPERIENCE REQUIREMENTS: Two years of experience as an Income Maintenance Caseworker

Helpful but not required:

General knowledge of all income maintenance programs
Previous experience interviewing clients or families.
Ability to train employees in new and existing rules, regulations, policies, and procedures; ability to understand the needs and problems
of clients/applicants; ability to perform casework functions under and within structured time frames.
Excellent computer skills sufficient to use NC FAST, NC's online case management system, as well as various other search engines and
software programs.
Able to utilize complex automated systems and have knowledge of policies and procedures related to eligibility, determination, and re-
determination.

Knowledge, Skills and Abilities Required: Thorough knowledge of income maintenance program assigned; considerable
knowledge of all agency and community programs and services which could affect the client/applicant. General knowledge of all

income maintenance programs; good mathematical reasoning and computational skills; ability to read, analyze, and interpret a variety

of regulations, policies, and procedures of varying complexity; ability to work independently and prioritize work; ability to instruct and

evaluate the work of lower-level employees. Ability to train employees in new and existing rules, regulations, policies, and procedures;

ability to understand the needs and problems of clients/applicants; ability to perform casework functions under and within structured

time frames. Working knowledge of Windows, Word, etc. Must possess a valid NC Driver's license and have access to a personal

automobile and carry the minimum amount of insurance as required by Wayne County Policy.

APPLICATION PROCESS: Only Online applications are accepted via www.waynegov.com.
To be considered for employment, the application must be filled out entirely with all supporting documents attached.
Resumes will not be accepted in lieu of completing the work history of the application in its entirety.

Attach: Diploma & Transcripts
An Equal Opportunity Employer/ADA Compliance