Inbound Manager

As the Inbound Manager, you will be one of the key members of the leadership team. This role will require an individual with ability to problem solve, strong leadership experience, attention to detail, time management, and one who knows how to develop a new team. We understand that an investment in our employees is an investment in our continued success. We value hard work, dedication, and individual growth and development. We achieve this by encouraging collaboration, employee engagement, and open communication between all levels of employees.

At 1.2M sq ft in size, this is our newest, largest, and most automated Distribution Center in our network, located in Hagerstown, Maryland. This operation is in the early phases, and the next 12 months will be dedicated to the build out of this facility and the entire operations team. This is an opportunity to set expectations, processes, and develop your own winning team from the start. If you can see yourself thriving in this type of environment, apply today to join the team!

Salary Range: $75,000 - $90,000

Position Summary

The Inbound Manager oversees the receiving department of the facility, including the unloading, check-in, QA, and put-away of inventory. They are responsible for ensuring the facility onboards accurate inventory, reporting discrepancies to procurement, and resolving issues with carriers/vendors. Reporting directly to the Inbound Operations Manager, the Inbound Manager is tasked with collaborating with department managers on other shifts to ensure compliance with all protocol and SOP’s, as well as the leadership team in Inventory Control and Shipping, to problem solve and meet operational directives.

Essential Duties & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operational

• Manage the day-to-day operations within the receiving department, including appointment scheduling, the unloading of import containers and domestic trailers, the systematic check-in and accuracy verification of inventory, and the storage of product ready for the shipping department.
• Train, coach, develop and hold accountable employees to achieve operational metrics and satisfy the needs of the distribution center.
• Monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
• Provide clear and frequent communication to all teams regarding company policies and procedures.
• Lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
• Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.
  
  

People

• Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
• Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
• Promptly complete all admin duties relating to employee management to the expected standard.
  
  

Leadership

• Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
• Create development plans for employees to generate engagement and a leadership bench, with a focus on Team Leaders.
• Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
• Serve as a leader not only for the assigned department, but for the entire distribution center, holding peers, managers and employees accountable to expectations.
  
  

EDUCATION And/or EXPERIENCE

• Minimum of 2 years of relevant experience in operations management; 2-3 years’ experience with receiving and inventory management preferred.
• Associate degree in a related field, or equivalent combination of education and experience; Bachelor's degree in a related field preferred.
• Experience working in a distribution environment preferred.
  
  

Knowledge, Skills, & Abilities

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills required.
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
• Customer service-oriented attitude with a demonstrated desire to exceed expectations.
• Ability to work off-shift as required to respond to urgent needs.
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed while standing and/or walking, up to and including 10 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift / carry 50-75lbs. and push / pull up to 150lbs.
  
  

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.

Travel Requirements

May require occasional travel to other facilities within the region.