Credit Portfolio Associate

About this role:

Wells Fargo is seeking a Distribution Finance Relationship Associate as part of the Business Client Management team. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Serve as the customer service contact for portfolio of wholesale loan customers

• Develop and maintain a professional relationship with assigned accounts

• Ensures timely and accurate resolution of account issues such as: billing inquiries, credit line maintenance, order approvals, dealer inventory and payment website questions and field audit results.

• Listen, gather and analyze dealer feedback to drive customer service improvements

• Proactively manage accounts by ensuring each customer is in full compliance with their approved program via collection of amounts due and required credit file documentation.

• Monitor accounts through the use of portfolio control sub system; review various reports to identify potential problem loans and initiate proactive resolution with Team Lead & Portfolio Manager.

• Build a relationship with the customer as measured through Customer Surveys.

Required Qualifications:

• 6 months of Credit Portfolio Consulting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1 years of customer service experience

• 1 years of collections experience

• Ability to be an integral part of a strong team

• Strong problem solving and attention to details

• Excellent verbal, written, and interpersonal communication skills

• Commercial floorplan finance experience

• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

• Strong time management skills and ability to meet deadlines

• Strong organizational, multi-tasking, and prioritizing skills

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.