What are the responsibilities and job description for the Director of Sales Operations position at Western Computer?
The Role
The Director of Sales Operations will play a critical role in optimizing sales processes by ensuring new customers and projects are set up efficiently for billing, collaborating with Microsoft on new programs and incentives, and addressing customer satisfaction within our existing customer base. This role is crucial in driving operational excellence and supporting the sales team to achieve business goals.
Key Responsibilities:
Sales Strategy And Planning
Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE salary ranging from $120k - $150k USD per year. Your skills and experience are pure gold, and we want to show you the appreciation you deserve.
Super Healthcare Benefits: We've got your back with access to comprehensive healthcare coverage, with many medical, dental and vision plans, plus other additional insurance plan options.
Retirement Funds: Your financial security is important, and we're here to help you build it with our 401(k)-retirement plan.
Time Away: Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard!
Remote Work: Embrace the freedom to work remotely from the location of your choice.
Who We Are
We've been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we’re recognized as a top partner. We owe that success to our team of 150 Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers’ technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company.
We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!
The Director of Sales Operations will play a critical role in optimizing sales processes by ensuring new customers and projects are set up efficiently for billing, collaborating with Microsoft on new programs and incentives, and addressing customer satisfaction within our existing customer base. This role is crucial in driving operational excellence and supporting the sales team to achieve business goals.
Key Responsibilities:
Sales Strategy And Planning
- Collaborate with the VP of Sales to develop sales strategies, goals, and targets.
- Assist in forecasting sales and setting realistic targets.
- Develop and implement best practices for sales operations to enhance productivity and efficiency.
- Identify bottlenecks and inefficiencies in sales processes and recommend solutions.
- Streamline lead management, pipeline management, and other critical sales workflows.
- Create and manage automation tools to increase sales process efficiency
- Oversee the onboarding of new customers and projects, ensuring all necessary documentation and processes are completed accurately and timely to achieve our company OKR’s
- Sales Analytics and Reporting:
- Provide insights and reports on sales performance, including revenue, lead conversion rates, and sales cycle analysis.
- Analyze data to identify trends and recommend actions to improve sales performance.
- Implement and manage CRM tools to maximize opportunities and customer relationships.
- Analyze sales data and trends to identify opportunities for improvement and growth.
- Train sales representatives on operation and process workflows and initiatives
- Collaborate with Microsoft Sales Operations and Program Leaders on new opportunities and initiatives, ensuring alignment with Western Computer's goals and objectives.
- Act as a liaison between the sales, marketing, finance, and operations teams.
- 5 years of experience in sales operations, sales management, or a related field.
- 3 years of selling ERP solutions specifically with a working knowledge of Microsoft Dynamics 365
- Previous experience with Business Central, F&SCM, Customer Engagement and other legacy applications (AX, NAV, and CRM)
- Strong analytical and problem-solving abilities.
- Proficiency with CRM software
- Excellent communication, collaboration, and leadership skills.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Familiarity with sales compensation models and incentive structures.
- Knowledge of sales methodologies and best practices.
Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE salary ranging from $120k - $150k USD per year. Your skills and experience are pure gold, and we want to show you the appreciation you deserve.
Super Healthcare Benefits: We've got your back with access to comprehensive healthcare coverage, with many medical, dental and vision plans, plus other additional insurance plan options.
Retirement Funds: Your financial security is important, and we're here to help you build it with our 401(k)-retirement plan.
Time Away: Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard!
Remote Work: Embrace the freedom to work remotely from the location of your choice.
Who We Are
We've been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we’re recognized as a top partner. We owe that success to our team of 150 Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers’ technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company.
We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!
Salary : $120,000 - $150,000