What are the responsibilities and job description for the Crew Scheduler position at Western Global Airlines?
Crew Scheduler
Want to join The World's Fastest Growing Cargo Airline? Then look no further!
Responsible for coordinating the workers needed to ensure that a flight gets to where it needs to go. If a flight is delayed due to weather or mechanical difficulties, it is the crew scheduler’s responsibility to make sure adjustments are made in the schedule so that travelers still get to their destination in a reasonable period of time.
Essential Duties
- Schedule crewmembers in compliance with departmental SOP’s and FAR’s.
- Manage operational disruptions and solve them in a proactive manner.
- Provide reporting on daily schedules and department status.
- Ensure effective utilization of crewmembers
- Demonstrate expected behavior as well as the ability to remain calm and even-tempered during stressful situations. Maintain a “customer friendly” attitude when communicating with crewmembers and other company personnel.
- Completion of daily shift responsibilities.
- Participation and successful completion of the Department training program (annually)
- Coordinate with all necessary departments to assist in the successful completion of recovery plans.
- Ability to understand and work at an abstract level, and utilize technology as a tool to solve complex scheduling problems
- Ensure crewmember placement for all flights while maintaining an internal customer approach towards crewmembers
- Book, monitor and cancel travel, hotels and ground transportation based on company needs, while monitoring and mitigating travel costs
- The schedule is 4 days on, 4 days off, and may require you to work nights, weekends, and holidays
Education and Technical Requirements
- Airline or aviation experience highly preferred.
- Minimum 5 years Customer Service experience
- Must possess leadership and the maturity necessary to support the activities in the Crew Resources Department
- Excellent organizational skills
- Knowledge of airline scheduling software is a plus
- Must possess the desire and ability to work in a fast-paced environment, and work well under pressure
- Must have knowledge of world geography regarding continents, countries and major cities
- Willing to work various hours, to include nights, weekends, and holidays. The schedule is 4 days on, 4 days off. Must be flexible to work overtime as needed.
- Ability to make quick decisions while working in a high pressure, ambiguous environment while handling multiple tasks
- Must be self-motivated with the ability to work independently and remain focused on critical issues
- Must have excellent written and verbal communication
Knowledge of Part 121 Federal Aviation Regulations a plus
If you are looking for a fascinating, challenging and meaningful career in the airline industry, we encourage you to contact us. We take pride in finding and hiring the best people and providing them with opportunities to grow and excel.
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